Full Job Description
The Field Service Specialist II builds on the Field Service Specialist I role with high versatility across product lines and high-level programming skills. This role independently manages the most technically demanding multi-product jobs and begins developing the deep sector focus that leads toward the Senior Field Service Specialist track.
This position will be 100% travel, with occasional visits to the onsite office in Loves Park, IL.
Essential Duties and Responsibilities
Results / Execution
- Independently manage the most complex multi-product projects from planning through closeout, extending Specialist I's ownership to higher-complexity jobs requiring advanced programming.
- Ensure project work meets quality expectations without requiring rework, even on jobs requiring custom programming solutions.
Problem Solving / Decision Making
- Perform advanced diagnostics, root-cause investigations, and PLC/programming troubleshooting independently.
- Initiate corrective actions and support Engineering Change Requests (ECRs) on programming-related issues.
Planning & Organizing
- Develop job-specific action plans for jobs spanning multiple product lines and control systems.
- Coordinate internally to ensure job readiness, including programming/configuration readiness, for complex jobs.
Continuous Improvement
- Contribute programming and product insights to training materials and technical documentation.
- Participate in process documentation and SOP updates, particularly for programming-related procedures.
Communication Skills
- Provide professional updates to customers and internal stakeholders on complex, high-stakes jobs.
- Document programming configurations and site activities clearly in FSRs and other records.
Collaborative Skills
- Mentor Specialist I, Technician II, and Technician I team members on advanced product and programming topics.
- Coordinate with Engineering, Sales, and Project Management on programming-related escalations.
Job Knowledge
- Demonstrate high versatility across assigned product lines, with high-level programming skill as a defining strength.
- Continue building toward full sector subject-matter-expert recognition ahead of the Senior Field Service Specialist track.
Supervisory Responsibilities
May coordinate or oversee other field personnel on larger, multi-crew projects; informal mentor to Technicians and Specialist I.
Work Environment
Primarily field-based, requiring travel; some office-based reporting, programming, and project planning.
Minimum Qualifications
- 4+ years of equivalent field/technical experience or completion of Specialist I, with demonstrated programming proficiency.
- Advanced knowledge of PLC, electrical controls, mechanical systems, and the programming languages/platforms used across Aqua-Aerobic Systems, Inc. product lines.
- Strong cross-functional collaboration.
- High versatility across product lines.
Salary Range: $38.91 to $49.50 per hour
Benefits Include:
Medical (prescription coverage included), Dental, Vision, Life Insurance, Short Term Disability, Long term Disability, Accidental Death and Dismemberment, Business Travel Insurance, Paid Parental Leave, Medical Flexible Spending, Dependent Care Flex Spending, Lifestyle Spending Account, EAP, 401k plus 3% match- both pretax and post, Profit sharing, Bonus, Summer Hours, Paid Christmas Shutdown, Paid Volunteer Hours, Vacation & Paid Leave for All Workers, Vacation Purchase Program, Tuition Reimbursement, Telecommuting up to 2 days a week, Flex work schedule, Identity Theft Protection
