Career Area:Product Support
Job Description:As a
Field Service Specialist, you will provide first-line support, coordinate service activities, and lead problem resolution efforts for selected products and services, with a strong emphasis on prior GCM large gas engine experience.
Additional information:- Sponsorship for this position is not available.
- Relocation for this position is available.
- Travel up to 75 % required
- This position can be based in: Miramar FL, Houston TX, Irving, Texas (Caterpillar HQ) and Fort Worth, Texas (SPM HQ)
Schedule/Shift Information:- This role will require a combination of both in-office and field schedule as needed based on the following:
- Weekday schedule: Minimum of 8 hours per day, typically 7:00 AM - 3:30 PM.
- Field service assignments: Minimum of 12 hours per day, typically 6:00 AM - 6:00 PM.
- Actual hours may extend 12-hour days depending on job requirements.
- Overtime opportunities may be available based on business needs but are not guaranteed.
What you will do:- Disassemble, inspect, and document marine and petroleum engines and major engine subsystems
- Rebuild engines and engine components to OEM specifications, including verification of clearances, tolerances, and performance requirements
- Troubleshoot mechanical, fuel, air, lubrication, cooling, and aftertreatment systems to identify root causes of failures
- Diagnose and troubleshoot engine electrical and electronic control systems, including sensors, wiring harnesses, ECUs, and CAN-based networks
- Perform applied failure analysis on failed components and assemblies, identifying contributing factors such as wear, contamination, improper operation, installation errors, or environmental conditions
- Read, interpret, and apply technical documentation, service manuals, engineering drawings, service bulletins, and diagnostic procedures
- Accurately document findings, repairs, and corrective actions through clear, concise, and professional technical service reports
- Operate precision measuring instruments and tools (micrometers, bore gauges, dial indicators, torque tools, etc.) to verify component condition and rebuild quality
- Analyze engine performance data (pressure, temperature, speed, load, fuel consumption, and emissions where applicable) and determine corrective actions to restore proper operation
- Utilize OEM diagnostic software, electronic service tools, and data logging systems to support troubleshooting and performance analysis
- Support quality, reliability, and continuous improvement initiatives by providing feedback on recurring failures, field issues, and product performance trends
- Work safely in shop, test cell, and/or field environments while following all safety, environmental, and quality procedures
- Communicate technical findings effectively with engineering, product support, service teams, and customers as required
- Support field service activities, commissioning, or failure investigations as needed
- Contribute technical input to engineering, warranty, and product support teams to improve product reliability and serviceability
- Assist with mentoring and technical knowledge-sharing with less experienced technicians when applicable
What you will have:- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Additional Preferred Qualifications:- Minimum of 5 years of industry experience
Summary Pay Range:$97,530.00 - $146,290.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates:October 30, 2026 - November 30, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
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