Motorola Solutions

Field Service Representative (FSR) I - III

Motorola Solutions • $71K — $100K *
US-Anywhere
+ 4 other locationsRemote
Aerospace & Defense
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • High School Diploma/GED required; technical degree preferred.
  • 1-3 years experience supporting communications, radios, or data networks in a military or law enforcement context.
  • Strong knowledge of TCP/IP protocols, network architecture, and RF systems.
  • Independent work ethic with capability to manage multiple engagements.
  • Exceptional written and verbal communication skills.
  • Active U.S. Government SECRET clearance or ability to obtain one within 15 months; U.S. citizenship required.

Responsibilities

  • Act as a technical expert for advanced wireless communication systems, tailoring solutions to customer needs.
  • Design and deliver technical demonstrations and system evaluations adapting them to operational challenges.
  • Collaborate with engineering and product teams to provide field-based insights for product enhancements.
  • Provide on-site and remote technical support including diagnostics and network configuration.
  • Lead product demonstrations and user trials, identifying areas for integration and improvement.
  • Independently resolve complex field issues and develop corrective actions with cross-functional teams.
  • Deliver technical training to end users, customizing materials to their skill levels and mission needs.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description
Job Description

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of "Keeping Our Heroes Connected"?

THE OPPORTUNITY

The Field Service Representative (FSR) serves as a senior-level technical advisor to customers and internal stakeholders. This position plays a strategic role in providing pre-sales and post-sales support, influencing product direction, and delivering advanced technical solutions. FSR's represent Silvus professionally in the field, embodying the company's technical leadership and commitment to customer success across all market sectors.

This role exercises independent judgment and discretion in adapting our multi-antenna MIMO radio and mesh networking systems to meet complex customer requirements, as well as in the diagnosis and resolution of complex field issues. They operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision

This position reports to the Director of Sales Engineering and operates autonomously in the field, collaborating closely with Engineering, Sales, and Product Management. While this position is remote, ideal home base locations include Fort Benning, GA; Fort Bragg, NC; Virginia Beach, VA; or Southern Maryland and must be willing to travel up to 75% of the time.

Final title and compensation for an FSR I - III role will depend on the candidate's experience and skill level.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES
  • Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions.
  • Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges.
  • Collaborate with the Engineering and Product Management teams to provide field-driven input into product design, enhancements, and troubleshooting strategies.
  • Independently conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization.
  • Lead product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trust technical advisor and proactively identifying integration opportunities and performance improvements.
  • Exercise independent judgment in diagnosing and resolving complex field issues, coordinating with Engineering, Product, and Sales teams to develop corrective actions and strategic recommendations.
  • Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision.
  • Provide technical training to end users, tailoring materials and delivery methods to customer skill levels and mission requirements.
  • Utilize advanced problem-solving skills to identify, analyze, and resolve field failures and performance issues.
  • Lead customer engagement and influence technical decision-making through deep product expertise and communication of competitive advantages.
  • Document field observations and prepare recommendations that influence product roadmaps and internal support processes.
  • Contribute to the development of our internal best practices and process improvements for customer support and deployment success.
  • Travel requirements - Up to 70%; frequent travel for meetings, events, and demonstrations.
  • Perform other related duties of which the above are representative.


REQUIRED QUALIFICATIONS
  • High School Diploma/GED required; technical degree preferred.
  • Minimum 1-3 years of experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years of experience as an FSR or equivalent in a customer-facing technical role. Years of experience determines FSR level placement.
  • Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems.
  • Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously.
  • Exceptional written and verbal communication skills.
  • Security Clearance: Active U.S. Government SECRET clearance or the ability to obtain one within 15 months of hire.
  • Must be a U.S. Citizen due to clients under U.S. government contracts.
  • All employment is contingent upon the successful clearance of a background check and drug test.


PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES
  • Associate or Bachelor degree in a technical field.
  • Experience with radio frequency test equipment (spectrum analyzers, signal generators).
  • Minimum of 3 years of support with DoD tactical communications, radios, or mesh networking.
  • Familiarity with Linux environments, scripting, or C/C++ programming.
  • Previous military experience in a communications or technical role.
  • Current active U.S. DoD Secret Clearance is strongly preferred.


WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
  • Trade shows.
  • Outdoor environment for demonstrations.
  • Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
  • Lift equipment up to 50 lbs. for the set-up of demonstrations and testing.


COMPENSATION: $71,000 - $100,000 / annually

#silvuscareers

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

NOTE - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to international positions; only job postings for positions located in the US.

Basic Requirements
  • High School Diploma/GED required; technical degree preferred.
  • Minimum 1-3 years of experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years of experience as an FSR or equivalent in a customer-facing technical role. Years of experience determines FSR level placement.
  • Security Clearance: Active U.S. Government SECRET clearance or the ability to obtain one within 15 months of hire.
  • Must be a U.S. Citizen due to clients under U.S. government contracts.
  • All employment is contingent upon the successful clearance of a background check and drug test.

Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Telecommunications & Hardware
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ
MSI
* Ladders Estimates

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