Field Service Representative (FSR) Engineer

This role is central to delivering that capability in the field, supporting customers through terminal deployment, technical integration, operational validation, and ongoing service support. As a Field Service Representative (FSR) Engineer, you will play a hands-on role in ensuring ALL.SPACE solutions are installed successfully, perform reliably, and deliver against mission-critical customer expectations. Responsibilities • Install, configure, and commission ALL.SPACE terminals and associated modem and IP equipment. • Lead on-site fault diagnosis and resolution for ALL.SPACE antennas. • Perform in-field software releases, updates, and routine maintenance. • Document service activities through installation reports, maintenance logs, and technical issue records. • Lead customer demonstrations and extended field-service trials, including CoTP and CoTM support, to validate customer success factors. • Deliver customer training covering terminal installation, operation, and maintenance. • Conduct site surveys and provide technical integration support for ALL.SPACE terminal deployments. Requirements QUALIFICATIONS, EXPERIENCE AND SKILLS • Bachelor's Eng/STEM degree or equivalent industry or military experience • 8 years of SATCOM experience within a field environment supporting military or defense services. • Strong understanding of satellite networks (GEO, MEO, LEO) and satellite modems (e.g., iDirect, Comtech). • Familiarity with test equipment such as spectrum analyzers, power meters, and network analyzers. • Experience working with military or DoD stakeholders. • Security clearance or eligibility to obtain one is required for defense-related projects. Additional Notes • Willingness to travel extensively and work in remote or challenging environments. • Experience with IP networking, Linux, and RF troubleshooting would be advantageous. • Military service experience is a plus. Benefits • Excellent Compensation package inclusive of 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays. • Bonus package • Career development training opportunities • Employee Referral scheme