A Field Service Representative serves as a technical and administrative representative for on-site and remote support customer equipment. In this role a Field Service Representative will complete customer service assignments including on-site and remote maintenance, troubleshooting, repairs, and commissioning activities on EPC Power conversion systems.
Responsibilities:- Provide maintenance, commissioning, diagnostic troubleshooting, and repair services while working independently or in a dynamic team environment both on customer sites and remotely.
- Ensure all customer expectations are met or exceeded. Ensure all on-site activities are carried out in accordance with EPC Power's recommendations and best practices.
- Must have basic knowledge of methods and experience in the maintenance and operation of various types of equipment associated with the utility grid.
- Accurately report and update all equipment histories. Coordinate changes as needed to ensure minimal equipment downtime. Ensure effective communication and reporting to immediate supervision and customers representatives.
- Solve problems with little to no supervision in a timely manner. Will be aware of procedures and options for identifying sources of information and technical advice.
- Will have sufficient product knowledge to troubleshoot, repair, and make minor controls adjustments on components and systems.
- Capable of reading applicable drawings and technical manuals.
- Work in a productive and collaborative manner to support the Engineering, Sales, and Manufacturing Teams.
- Ensure all work complies with customer and EPC Power safety policies and procedures. Ensures on-site safety by attending general safety, toolbox safety meetings, and all required safety trainings. Provides suggestions for safety improvements.
- Travel 25%-75%
- Other duties and responsibilities within the scope of position as needed or assigned
Requirements
- Bachelor's degree in Engineering, Physics, or similar technical field or years of experience troubleshooting/repairing electro-mechanical systems or equipment
- Some energy industry experience preferred, but not required
- Ability to understand and comply with all customer and EPC Power safety policies.
- Computer skills, with proficiency in Microsoft software. Salesforce experience is a plus.
- Willing to travel domestically and internationally overnight, as needed, up to 75% of the time (typically 25%)
- Strong problem-solving and troubleshooting skills
- Ability to work well within a team and clearly communicate technical progress and challenges
- Ability to stand, sit, reach with hand and arms, stoop, kneel, crouch and lift/move up to 50 pounds. Visual and hearing acuity required.
- Must possess or be able to obtain a US Passport with 3 months of employment
- Possess a valid driver's license and an acceptable driving record. Candidates must be physically able to operate vehicles in a safely manner.
Desired Skills:- Experience with AutoCAD Electrical
- Familiar with typical commercial and industrial cabinet wiring, documentation, wiring harnesses
- Experience with NI/Labview, Python, MatLab/Simulink, and/or C programming
- Experience with CANBus and Modbus Communication
- Hands on lab skills, prototyping, testing, and cable harness fabrication
- Familiar with typical lab equipment including oscilloscopes, multimeters, soldering stations, signal generators, DAQ
- Experience commissioning multi-MW energy projects
- Experience with typical commercial and industrial electrical power (480Vac, 3p)
Benefits:- 401(k) Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Employee Assistance Program
- Flexible Spending Account
- Life Insurance
- Paid Time Off
- Tuition Reimbursement
Salary: $75,000 - $95,000
Salary Description
$75,000 - $95,000
