5+ years managing field service operations in critical power infrastructure or heavy industrial power distribution.
Deep knowledge of low, medium, and high-voltage power distribution products and electrical protection schemes.
Experience leading and mentoring multi-disciplinary teams in production or field testing.
Bachelor's degree in Electrical Engineering, Industrial Technology, Business Administration, or a related field preferred.
Familiarity with NETA testing workflows and NFPA 70E compliance is a plus.
Strong crisis-management and problem-solving skills under pressure.
Excellent communication skills and proficiency in field service scheduling systems.
Responsibilities
Schedule and manage teams of field service technicians and engineers for project assignments.
Oversee end-to-end technical field services, managing timelines for various projects.
Optimize the operational schedule to maximize resource allocation and control overtime.
Interpret engineering drawings and schematics for flawless field execution.
Champion a zero-harm safety culture and enforce compliance with safety policies.
Ensure adherence to industry technical regulations during field testing and service procedures.
Serve as the primary contact for clients, managing escalations and ensuring satisfaction.
Collaborate with internal teams to maintain project efficiency and support sales efforts.
Benefits
Opportunities for continuous learning and advanced certification training.
Supportive mentorship programs for team development.
Focus on a zero-harm safety culture and compliance with industry standards.
Full Job Description
We are seeking a dynamic and safety-focused Field Service Operations Manager to lead our field service engineering and technician teams. In this role, you will bridge the gap between high-level project management and hands-on site execution. You will hold full operational accountability for resource scheduling, safety enforcement, technical quality, and exceptional client satisfaction across your designated territory.
Field Operations & Project Execution
Crew Dispatching & Coordination: Schedule, dispatch, and manage teams of field service technicians, supervisors, and commissioning engineers for daily and long-term project site assignments.
Lifecycle Delivery: Oversee end-to-end technical field services, managing timelines for projects ranging from routine testing to large utility installations and emergency repairs.
Resource Optimization: Maintain and optimize the master operational schedule to maximize resource allocation, balance labor capacity, and control project overtime.
Technical Oversight: Interpret complex engineering drawings, work instructions, and switchgear/substation schematics to guarantee flawless execution in the field.
Technical Quality & Safety Enforcement
Safety Culture Leadership: Actively champion a zero-harm safety culture, enforcing strict compliance with OSHA, NFPA 70E, and company-specific health and safety policies.
Compliance & Standards: Ensure all field testing and service procedures adhere to industry-leading technical regulations (e.g., NETA testing standards).
Asset Readiness: Supervise the upkeep, calibration, and overall safety compliance of critical field tools, PPE, and technical diagnostic equipment.
Client & Cross-Functional Alignment
Customer Relationships: Serve as a primary point of contact for operational execution, handling client escalations
smoothly and maintaining excellent service satisfaction.
Cross-Functional Collaboration: Partner closely with internal project managers, design engineers, production teams, and sales to keep projects running efficiently.
Sales Support: Assist the quoting and estimation teams by reviewing incoming project specifications to ensure operational feasibility and realistic timelines.
Team Development & Business Management
Mentorship & Training: Build continuous learning and training pathways to upskill technical field staff, supporting them in gaining advanced electrical certifications.
Process Improvement: Analyze key performance data and operational metrics to eliminate inefficiencies and drive lean process improvements across field workflows.
Requirements
5+ years of direct experience managing field service operations within critical power infrastructure, transformer/switchgear services, or heavy industrial power distribution.
Deep operational familiarity with low, medium, and high-voltage power distribution products, electrical protection schemes, or industrial automation setups.
Proven history of successfully leading, scheduling, and mentoring multi-disciplinary production, engineering, or field testing crews.
Bachelor's degree in Electrical Engineering, Industrial Technology, Business Administration, or a closely related technical field is strongly preferred.
Active or prior supervisory exposure to NETA testing workflows, NFPA 70E compliance, or specialized electrical safety training is highly advantageous.
Strong crisis-management and problem-solving skills with a calm demeanor under the pressure of tight deadlines or field emergencies.
Exceptional interpersonal and communication skills paired with high proficiency in field service scheduling systems or corporate ERP/CRM platforms.
Must possess a valid driver's license and the willingness to travel regionally to support client installations and multi-day field operations.
