6-10 years of experience as a Service Manager in heavy equipment
Strong customer focus and service orientation
Proficient in auditing compliance with policies and procedures
Ability to create business plans emphasizing customer service
Experience leading service managers in structured business planning
Proficient in Microsoft Office applications
Relevant post-secondary education is a plus
Responsibilities
Collaborate with Service Managers to set strategic objectives for service profitability
Develop performance improvement plans to enhance service efficiency
Assist in executing improvement initiatives for seamless implementation
Monitor execution of plans to achieve service department goals
Conduct audits to ensure compliance with policies and regulations
Apply 5S and Lean principles to optimize service workflows
Ensure customer satisfaction metrics and audit criteria are met
Identify performance gaps and set measurable objectives for service operations
Benefits
Competitive compensation recognizing skills and experience
Continuous learning through training and educational opportunities
Opportunities for advancement in a growing company
Comprehensive benefits including health and dental coverage
Retirement savings programs with company matching contributions
Full Job Description
Brandt Tractor Ltd is currently seeking a Field Service Operation Manager for our Mississauga, ON location.
The Field Service Operations Manager is responsible for driving the profitability of the service departments using established best practices. This role mentors and leads the service teams within branches as they support their customers.
What You Will Be Responsible For
Collaborate with Service Managers to establish clear objectives and strategic plans aimed at improving sales, margins, expenses, and profitability within the service departments.
Develop actionable performance improvement plans tailored to enhance efficiency and effectiveness across service operations.
Assist Service Managers in executing improvement initiatives to ensure seamless implementation and measurable progress.
Monitor and follow up on plan execution to guarantee achievement of targeted service department goals.
Conduct thorough audits to verify compliance with company policies, procedures, and regulatory standards, ensuring operational integrity.
Apply 5S and Lean principles to optimize workflows, reduce waste, and enhance productivity within service teams.
Ensure dealer audit criteria and customer satisfaction metrics are consistently met or exceeded to uphold quality standards.
Partner with Service Managers to identify key performance gaps and set measurable objectives in the following areas:
Technician efficiency
Billing accuracy and timeliness
Work in Progress (WIP) management
Certification rates for diagnostic warranty repairs
What We Look For
6-10 years' experience as a Service Manager for a heavy equipment dealer.
Strong customer focus.
Clear understanding of how to audit in compliance with company policies and procedures.
Ability to develop business plans with a focus on providing superior customer service.
Ability to lead branch service managers in the benefits of following a structured business plan.
Proficient in Microsoft Office applications.
Relevant post-secondary education considered an asset.
What We Offer
Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
Continuous Learning: through on-the-job training and educational opportunities.
Opportunities for advancement within a growing company that values initiative and teamwork.
Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family's wellbeing.
Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It's as simple as that.
