Working Location: New York, New York City; New Jersey, Newark; New York, Long Island Workplace Flexibility: FieldJob DescriptionThe Field Service Manager is responsible for managing a team of Field Service Engineers and Trainers in order to meet or exceeding revenue targets. This position is responsible for the overall service level, support and repair of OAI products within an assigned geographical area. Additionally, they are responsible for the coordination and continuous development of Olympus resources to drive the highest levels of customer satisfaction.
Job Duties- Strategic Planning: Identify and create Area Strategies that achieve service objectives and adjust as needed to meet business objectives.
- Routinely analyze trends and key issues that impact business results.
- Create objectives, strategies, and tactics for overcoming key issues.
- Utilize systems to track progress of strategy implementation.
- Provide leadership and direction for assigned Field Service Engineers (FSEs) to consistently meet or exceed performance objectives.
- Communicate a vision for the Service Organization that the area team members will strive to attain.
- Provide continuous job expectations, development opportunities and improvement in FSE performance to produce the highest levels of customer satisfaction:
- Train and coach all FSEs in knowledge and skills required for continuous improvement.
- Make routine field visits with each FSE as required.
- Monitor progress, recognize improvement and establish new priorities.
- Utilize Training Department and Field Service Trainers to support area training needs.
- Provide accurate feedback and recognition to area FSEs on their progress toward meeting job expectations.
- Routinely assess FSE trends of performance versus job expectations and establish objectives, methods and measures for improvement.
- Analyze utilization and other productivity reports to optimize individual and team performance.
- Identify individual performance in relation to team performance and department standards.
- Manage area reports and data analysis.
- Maintain area service records relating to overall performance.
- Ensure consistent quality standards within area and coordinated nationally.
- Maintain positive customer relationships.
- Coordinate with Sales Management to achieve customer service objectives
- Manage overall dispatch activities to maximize efficiency.
- Work within other areas of Support Services as required.
- Perform all other essential duties as directed.
Job QualificationsRequired:- Minimum of Bachelors Degree in Electrical, Electronic, Bio Medical, or Computer Science from an accredited college or university OR Associates Degree in the above disciplines with a minimum of five (5) years experience in a Medical or Electronics related field.
- Must have a valid driver's license.
- Travel by car/plane is required.
- Must adhere to all customer and vendor credentialing requirements.
- Individuals must also complete annual bloodborne pathogen training, operating room protocol training and obtain Hepatitis B vaccination.
Why join Olympus?We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings you can count on:- Competitive salaries, annual bonus and 401(k)* with company match
- Comprehensive medical, dental, vision coverage effective on start date
- 24/7 Employee Assistance Program
- Free live and on-demand Wellbeing Programs
- Generous Paid Vacation and Sick Time
- Paid Parental Leave and Adoption Assistance*
- 12 Paid Holidays
- On-Site Child Daycare, Café, Fitness Center**
Connected Culture you can embrace:- Work-life integrated culture that supports an employee centric mindset
- Offers onsite, hybrid and field work environments
- Paid volunteering and charitable donation/match programs
- Employee Resource Groups
- Dedicated Training Resources and Learning & Development Programs
- Paid Educational Assistance
*US Only
**Center Valley, PA and Westborough, MA
Are you ready to be a part of our team?Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.
The anticipated base pay range for this full-time position is $127,682.00 - $178,756.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). This pay range represents the National Average of the range, and may vary depending on the location of the individual.
Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.
