The Field Service Engineer IV is a customer-facing role responsible for supporting the ZincFive Battery Cabinet systems and Uninterruptible Power Supply (UPS) product lines, by providing superior customer service, fast response times and effective solutions to product issues. The Field Service Engineer IV must be well-versed and competent in battery system product start-up and conditioning, product installation, debug, troubleshooting and testing. The role may be worked remotely from home or onsite at ZincFive headquarters in Tualatin, Oregon and reports to the Director of Global Service Operations.
Field Service Engineer IV Job Duties:- Perform Battery Cabinet (BC) installation, start-up and conditioning, commissioning, debug and testing, as required at client locations
- Troubleshoot and failure analyze product issues via email, phone, or travel to customer sites
- Work with Engineering, Quality, Sales, and Production to promptly and efficiently resolve product issues and satisfy customer expectations and requirements
- Generate, track, and report Key Performance Indicators (KPIs) for the department
- Technical documentation of necessary processes and procedures
- Provide exceptional technical service and support to internal and external customers to ensure the highest level of customer satisfaction
- Conduct training and refreshers on Battery Cabinet (BC) Systems to Service and Support personnel, customers, and 3rd party service providers
- Travel as needed (up to 75%) within in the U.S. and internationally
Job Requirements:- Bachelor's degree in electrical/electronic engineering, mechanical engineering, electro-chemistry, or equivalent experience in related field
- Minimum of 3 years' experience with Battery/Battery Management System and Uninterruptible Power Supplies (UPS) in the Data Center Market
- Minimum of 3 years' experience working with and around high voltage equipment in indoor/outdoor industrial environments
- Software/Firmware testing/programming experience
- Deep knowledge of electrical/electronic schematics and understanding mechanical designs
- Experience using test equipment such as oscilloscopes, programmable power supplies, AC/DC power analyzers, digital multimeters, electrical/electronic loads
- Ability and experience providing customer-facing support while remaining professional and calm in high stress situations
- Experience traveling and managing travel expenses and schedule
- Experience training technicians, external customers, and 3rd party service providers
- Experience with Data Center network and communication systems
- Demonstrate teamwork, dependability, high integrity, and a solid work ethic
- Ability to learn and adapt quickly
- Ability to work independently with minimal supervision onsite and in the field
- Excellent computer skills including MS Office Suite, Visio, SAP, or other ERP programs
Preferred Experience/Skills:- Work from home in the Mid-Atlantic region
- Experience working with and understanding various battery chemistries
Key Competencies: - Attention to detail
- Communication skills - verbal and written
- Customer service oriented
- Teamwork
Physical Requirements and Working Conditions:- Work involves frequent bending, sitting, standing, walking, and lifting to 35 pounds over extended periods of time
- Requires close visual acuity and the ability to distinguish color and the ability to hear
- Outdoor harsh climate, lab, highly secured data centers, office, and manufacturing environments
- Travel domestically and internationally by air, auto, bus, or train
- Ability to wear required PPE on the face and body
Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role.
In addition, the successful candidate for this position will become eligible for a comprehensive set of outstanding benefits, including medical, dental, vision, life insurance, 401k, paid sick time, paid time off for vacation, paid holidays, paid community service days, professional/personal learning program, and applicable state/federal paid family leave.
