Overview & Responsibilities
PURPOSE OF THE JOB
Under the direction of the Field Service Manager the Field Service Engineer provides after sales service.
Supervises the installation, commissioning, overhaul and troubleshooting of Elliott and other OEM equipment at customer's sites, on his own, or under the direction of a Project Manager or Senior Service Engineer.
Assures that work is carried out in accordance with the customer's expectations or specifications while ensuring that safety, environmental and quality policies are adhered to.
Produces service income for Elliott Company.
BACKGROUND and EXPERIENCE
Requires a Bachelor’s degree in Mechanical Engineering plus Five to Eight years of experience in the field of turbomachinery; or equivalent combination of education and experience.
Strong mechanical, thermodynamical aptitude for rotating machinery, as well as commercial aptitude.
Ability to read and understand drawings, technical documentation, blueprints, layouts and schedules.
Ability to write technical documents.
Knowledge of electrical and digital systems.
Flexible so can cope with wide variety of problems, customers and site conditions.
Must be willing to work in camps, on platforms and in non-industrialized countries. Tropical fitness is a must.
Good communication skills. Profound knowledge of the English language, verbal and written.
Computer skills – Microsoft Word, Excel, Projects, Lotus Notes.
Advanced Supervisory Skills.
Ability to lead discussions in training classes and meetings.
Must be capable of representing Elliott Company in a positive manner.
Must be capable of calming difficult situations.
SPECIFIC JOB RESPONSIBILITIES/COMPETENCIES
Ensures all work is performed in a safe manner to prevent injury to personnel or equipment, i.e. ensures that safety, quality and schedule are obtained.
Adheres to instructions and guidelines as described in the quality and EHS management systems.
Can be asked to assist in the quotation process for minor projects.
Handles and coordinates technical issues of a project, such as installation, commissioning, trouble shooting or maintenance.
Schedules and allocates personnel and material to execute work scopes, plans and prepares minor projects.
Performs safety planning and detailing on minor projects.
Performs the technical job preparation and planning.
Conducts investigations of product trouble including performance problems and takes corrective action as directed by the Field Service Manager/Senior Service Engineer. May exercise independent judgment and corrective action plan depending on the nature of the trouble and availability of communication lines.
Provides technical direction and assists Field Service personnel on other assignments as directed.
Supervises, directs and controls customer personnel, hired labor and Service Representatives in the installation, start-up, repair or maintenance of equipment.
Prepares and gives toolbox talks.
Responsible for local purchasing.
Participates in the training of customer’s and own personnel.
Issues work method statements.
Conducts experimental programs for development of modifications to field equipment.
Acts in Site Manager capacity while directing work on Elliott equipment as well as on non-Elliott equipment.
Makes customer courtesy calls to check inventories and promote the sale of parts, inspect new shipments, and sell service in conjunction with the Service Sales Engineer.
Keeps Field Service Manager/Support Engineers promptly and thoroughly informed on all work performed, quality, performance and equipment problems, customer’s reaction to equipment, and future sales potential.
Keeps installation back charges from customers and/or mechanical contractors on a minimum through good judgment and prompt action.
Responsible for contributing new ideas to improve product design and appearance, enhance company service, and eliminate troubles.
Issues Service Reports promptly and completely noting particular instances with dates and names of persons connected with these events.
Promotes customer good will through effective communication and cooperation with customer’s personnel.
Assists in resolving Elliott’s liability in failure claims or checks validity of customer’s claims.
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