Field Service Engineer

Mission

The Field Service Engineer (FSE) role will play a pivotal role in bringing the advancements of particle acceleration technology to IBA Industrial's global customers. Responsible for installing, maintaining, and repairing IBA systems across customer sites in the USA, Central, and South America, with opportunities for international travel to Europe and Asia to support our teams abroad. This role is a unique opportunity to contribute to cutting-edge technology and make a difference on a global scale.

Challenges we trust you with

• Responsible for installing, maintaining, and repairing IBA systems at customers' locations.
• Train the customers to use equipment properly and safely.
• Generate accurate reports with the appropriate level of detail.
• Propose system improvements and work with IBA's global Research & Development team (R&D) to implement changes.
• In practice, this position is home-based and will spend at least 50% of the time at IBA's customer sites, performing the following functions:
  • IBA system installation/commissioning (requires a continuous presence on site for 4 weeks).
  • Maintenance of IBA equipment (typically 1 week, Monday-Friday travel and 3 days onsite).
  • Troubleshooting/Emergency (typically requires departure within 24 hours and may last between 1 to 2 weeks).
• When working from home, your task will consist in three main activities:
  • Hotline support: During work hours, you will periodically be responsible for remotely addressing and resolving severe issues reported by the customer, serving as their first line of support. When 'on duty,' you must be reachable during working hours on weekdays and weekends.
  • Preparing for upcoming assignments, completing mission reports, and providing briefings and updates to other cross-functional teams, as needed.
  • Updating and improving our knowledge database and procedures, as needed.

Typical work hours are Monday through Friday during the day. However, additional work on weekends may be required during some assignments, and Hotline responsibilities necessitate weekend availability. At IBA, we have a "follow the sun" approach to supporting the Hotline, so unless you otherwise request it, work hours for this role will take place during regular work daylight time.

What we value

You have:

• Bachelor of Science (or equivalent) in Physics, Electrical Engineering, or comparable Engineering discipline or 3-5 years of related field service engineering experience.
• Solid knowledge and understanding of electronics.
• Understanding of High Vacuum and RF (Radio Frequency) systems.

And you also are:

• Detail-oriented and highly accurate, with a strong sense of urgency around deadlines and a willingness to support team members in meeting shared targets.
• A strong verbal and written communicator.
• A collaborative team player who can also work independently and take initiative as a self-starter.
• Proactive in anticipating the needs of the team and management, offering constructive feedback and practical solutions to identified issues.
• Committed to adhering to policies, compliance standards, principles, and company values.
• Effective at managing time and consistently achieving performance goals.
• Resourceful in identifying and organizing the tools and support needed to accomplish tasks successfully.
• Dedicated to continuous professional development and expanding job knowledge and expertise.

Compensation and Benefits

IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs-covering you and your family.

Approximate Salary Range: $97,000 - $128,000

Variable Pay: Profit sharing, time-based compensation, "above & beyond" award, referral rewards

Core Benefits (100% employer-paid):

• Life & AD&D Insurance (1x annual salary)
• Short/Long-Term Disability (80% / 60% of pay)
• Medical, Dental, Vision premium subsidies
• Health Savings Accounts / Health Reimbursement Accounts contributions
• Wellness incentives (up to $500/year)
• 401(k) match (up to 4%)
• 10 weeks full paid Parental Leave
• Paid time off: 7 personal + 10 PTO days (first year)
• Tuition reimbursement & development support
• Emergency travel & employee assistance

Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts.