5+ years of experience in a vehicle workshop or dealer shop
Strong understanding of building electrical systems
EV and HV experience
Bachelor's degree in engineering or equivalent experience
Familiarity with vehicle Controller Area Network (CAN) communication
Excellent communication skills and collaborative work ethic
Responsibilities
Provide remote technical support for customer fleets
Deliver field support during special events and testing
Consult on installation of charging equipment at customer facilities
Support engineering prototype builds
Influence design for service initiatives
Manage tools, shop organization, and inventory
Conduct data collection and root cause analysis
Benefits
Comprehensive Health, Dental & Vision coverage at 100% for employees
Early-stage stock options
Robust retirement savings options including 401k, HSA, and FSA
Generous paid time off and parental leave
Annual vacation bonus
Wellness and fertility benefits
Cell phone stipend
Complimentary meals and stocked kitchens
Full Job Description
Job Overview:
As a Field Service Engineer you will be an essential member of the Customer Deployments team. You will become a go to subject matter expert in supporting Harbingers deployed fleet, You will partner closely with Engineering and external service partners to help ensure our fleets are well supported and have maximum uptime. Work onsite at customers and dealer locations solving vehicle issues and at headquarters on prototypes. Consult customers on charge infrastructure installations in their facilities.
What you'll Do:
Customer fleet technical support remote
Field support - customer fleets, special events, test support
Consult customers about Installation of charge equipment in facility
Engineering prototype build support
Design for Service influencer
Tools and shop management and organization, supplies inventory management
Data collection
Root cause analysis
Equipment calibrations and records keeping
Hands on testing
Service procedure development and trials
Training the trainers for service network and other internal technicians
Expect as much as 60% travel at times
Who You Are:
5+ years' work experience in a vehicle workshop and/or dealer shop
Experience with building electrical a plus
Strong understanding of building electrical systems
Knowledge of electrical building codes a plus
EV and HV experience
Bachelor's degree in engineering or equivalent experience
Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats.
Valid driver's license required.
Factory training programs through OEMs are a plus.
Familiarity with vehicle Controller Area Network (CAN) communication
Expertise with Vector CANoe/ CANalyzer
Strong ability to think outside the box and find creative solutions to complex problems
Strong understanding of vehicle systems and their interactions
Ability to travel as required
A creative curiosity, collaborative work ethic, hardworking enthusiasm
Excellent communication skills and team working tendencies
