2+ years in a technical field service, robotics, or hardware support role.
Willingness to travel regularly (30-50% anticipated).
Proficiency with Linux terminal and basic shell scripting.
Strong hands-on skills with mechanical/electrical components.
Excellent communication and customer service skills.
Ability to lift up to 80 lbs and work in industrial environments.
Capable of interpreting schematics and engineering documentation.
Responsibilities
Travel to customer locations for installation, repair, upgrades, and calibration of robotic systems.
Conduct diagnostics and root cause analysis to maintain system uptime.
Collaborate with engineering teams to deploy software updates and log issues.
Replace and configure hardware components and subsystems as needed.
Execute configuration changes on deployed robots.
Interface with customer teams to provide updates and ensure satisfaction.
Maintain logs of service activity and diagnostics data.
Benefits
Health benefits (Medical, Dental, Vision) with multiple plan tiers.
Company-paid basic life insurance and voluntary life options.
Fully paid short-term and long-term disability insurance.
Flexible PTO policy and sabbatical leave after 5 years.
Paid Parental Leave and daily lunches for in-office employees.
Full Job Description
About the role
As Cyngn scales its production deployments of Autonomous Mobile Robots (AMRs), we are seeking a highly capable Field Services Engineer to join our growing team. This role is essential to the success of our customer deployment production operations and requires both technical skill and field service acumen.
Based in Mountain View, CA, this role involves frequent travel to customer sites to support, maintain, and troubleshoot our deployed robotic systems.
This position bridges hands-on hardware interaction, field maintenance, software updates, and close collaboration with engineering and operations teams. You will be a key player in keeping our production systems running smoothly in real-world customer environments.
What you'll do
Travel to customer locations to perform installation, repair, upgrades, and calibration of production robotic systems.
Conduct field-based diagnostics, perform root cause analysis, and execute corrective actions to maintain uptime.
Collaborate with Engineering Services and Engineering teams to deploy software updates, log issues, and provide feedback from the field.
Replace and configure hardware components, sensors, and subsystems as needed.
Execute configuration and parameter changes, including network and system settings on deployed robots.
Interface directly with customer teams to provide status updates, answer technical questions, and ensure customer satisfaction.
Maintain logs of service activity, diagnostics data, and configuration changes in a structured and reliable format.
Support initial site bring-up and commissioning efforts for new deployments.
Assist with documentation development and service procedure refinement.
Support weekend and after-hours troubleshooting on an on-call rotation basis.
Qualifications
2+ years in a technical field service, robotics, or hardware support role.
Ability and willingness to travel regularly (30-50% anticipated).
Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting.
Strong hands-on skills with mechanical/electrical components and system-level debugging.
Excellent communication and customer service skills.
Ability to lift up to 80 lbs and work in industrial or warehouse environments.
Capable of interpreting schematics, wiring diagrams, and engineering documentation.
Bonus Qualifications
Experience working with autonomous systems, mobile robots, or industrial automation platforms.
Familiarity with Python, ROS, or other scripting and robotics platforms.
Experience working in production environments with safety and compliance standards.
Experience configuring WiFi, networking parameters, or embedded systems.
Familiarity with tools such as Jira, Confluence, or remote monitoring dashboards.
Physical Requirements
Prolonged periods of sitting, standing, and walking, including time at a desk and in industrial or customer environments.
Frequent bending, stooping, kneeling, climbing, and reaching to install, maintain, and repair robots.
Ability to lift and maneuver objects up to 80 lbs.
Ability to operate hand tools, power tools, and testing equipment.
Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to communicate clearly, hear, and respond effectively in noisy environments.
Benefits & Perks
Health benefits (Medical, Dental, Vision) through Aetna, Kaiser Permanente, and Guardian, with multiple plan tiers to choose from
Ancillary benefits including accident, critical illness, and hospital indemnity plans (Voya)
Company-paid basic life insurance, plus voluntary (supplemental) life for you and your dependents
Short-term and long-term disability insurance plans, fully paid by Cyngn
HSA and FSA (Health & Dependent Daycare)
Employee Assistance Program
1:1 Health Concierge
Company 401(k)
Commuter Benefits
Flexible PTO policy
Sabbatical leave opportunity after 5 years with the company
Paid Parental Leave
Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
What You Can Expect (Cyngn's interview process)
A real person will review your application
We'll kick off the process with a one-sided video interview where you'll share a little more about yourself and we'll get some basic questions out of the way
A Recruiter touch point will go over the process in more detail and answer your questions
A 45-minute interview with the hiring manager
A full-loop interview process consisting of 3-4 additional conversations to gauge technical and soft skills and culture fit.
A final onsite interview with the team.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The pay range for this role is:
90,000 - 110,000 USD per year (HQ - Terra Bella)
About CYNGN
Cyanogen Inc. was a company that developed open-source software for Android devices. The company was founded in 2013 by Kirt McMaster, Steve Kondik and others. CyanogenMod was the company's initial product. CyanogenMod was a customized, aftermarket firmware distribution for Android devices. CyanogenMod was based on the Android Open Source Project (AOSP). CyanogenMod was designed to increase performance and reliability over Android-based ROMs released by vendors and carriers. CyanogenMod was discontinued in 2016. Cyanogen Inc. also developed other software products, such as the Cyanogen OS, which was a commercial version of CyanogenMod. Cyanogen OS was pre-installed on some smartphones, such as the OnePlus One, the YU Yureka, and the Wileyfox Swift. Cyanogen Inc. also developed the MOD platform, which was a platform for developers to create and distribute mods for Android devices. Cyanogen Inc. was dissolved in 2016.
