Bachelor's degree in engineering or technology field, or equivalent technical experience
2-4 years of experience in control system engineering
Experience with DeltaV preferred
Demonstrated excellence in core job responsibilities
Ability to work independently as the primary technical interface
Willingness to take on additional responsibilities and grow skills
Responsibilities
Actively listen and communicate to meet customer objectives
Provide ongoing site support, including system configuration and troubleshooting
Develop solutions based on customer information and system design
Deliver operator training and support
Create and deliver detailed engineering reports with recommendations
Mentor junior engineers and support team collaboration
Represent Novaspect's core values and ensure compliance with safety programs
Benefits
Generous paid time off including 15 vacation days and 10 holidays
401K with 6% company match
Employee Stock Ownership Plan (ESOP)
Excellent health and wellness benefits
Student debt and tuition reimbursement
Referral bonus
Recognized as a Great Place to Work® Certified company
Full Job Description
Field Service Engineer Essential Duties and Responsibilities:
Work with our customers to become a Trusted Advisor by:
Actively listening and communicating to accomplish customer's objectives
Providing ongoing site support, which may include:
Distributed Control System configuration, commissioning, startup, and tuning
Distributed Control System, field instrumentation, and system-related troubleshooting and problem resolution
Performing basic to complex Loop tuning
Creating and managing interfaces to PLCs, drives, and various control bus networks
Performing basic to complex cybersecurity maintenance
Setting up and configuring Microsoft Windows administrator functions
Creating and managing Ethernet IP networks
Leading preventive maintenance visits
Auditing control system power and grounding
Recommending and implementing plant floor digital transformation technologies, including setting up and configuration of Operational Analytics, Product Data Management, and Operations Management Systems.
Travelling to customer facilities
Developing solutions with customer-provided information, system design, remote access, backup system files, virtual systems, designing and testing solutions
Developing and delivering operator training.
Provide clear and frequent communications by:
Performing basic to complex diagnostic and troubleshooting over the phone or video and in person
Creating and delivering detailed and professional engineering reports offering clear recommendations and guidance to customers
Capturing leads for additional product or service opportunities
Work as a team by:
Working cooperatively with others, sharing knowledge, lessons learned, and participating in or leading team meetings and projects where solutions are developed, ideas are exchanged, and processes are improved
Helping colleagues as they encounter situations
Participating in and supporting the Novaspect's technical access line (NTA)
Mentoring other Control System Engineers
Working closely with sales to bring in any opportunities
Work to grow Novaspect as an employee-owner by:
Representing Novaspect's core behaviors, quality, customer service, and brand
Developing advanced skills and knowledge in general control systems, infrastructure, and operational technology
Complying with internal and customer safety programs
Emphasizing Novaspect Core Behaviors and Lenses in daily activities and interactions
Field Service Engineer Education and/or Experience:
Bachelor's degree in engineering or technology field or technical work experience
2-4 years of experience in the control system engineering field
Experience working with DeltaV, preferred
Demonstrate excellence in core job responsibilities and competencies
Seeks additional responsibilities, engages in opportunities to grow and develop skills and competencies
Ability to perform as an embedded engineer at a customer location
Ability to work independently as the primary technical interface for customer or sales team
Field Service Engineer Physical Requirements:
Ability to lift up to 30lbs (i.e., Workstation Monitors and Laptop Computers)
Ability to work extended hours on a computer
Ability to work in a loud industrial environment
For Field-based roles: Must be willing to work at customer sites which include, but are not limited to, oil & gas sites, refineries, nuclear and chemical plants, paper, and steel mills
For Field-based roles: Ability to be clean-shaven to accommodate required Personal Protective Equipment (PPE) usage (e.g., respirator) as needed at customer
Ability to travel to customer sites up to 65% of the time
Field Service Engineer Pay:
Base Salary Range: $85,000 - $110,000
Potential Bonus: 5%
Overtime Eligible
The final offer will be based on several factors, including, but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.
Field Service Engineer Benefits:
Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:
Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)
