Job Summary & ResponsibilitiesRole and Responsibilities:
Provides highly visible customers support through the performance of on-site installation as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Serves as company liaison with customers and technical matters for assigned projects for the Hsinchu site, reporting to Site Service manager.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites
• Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer
• Has internal and some external contacts
• Performs other duties as assigned
• Able to travel to customer sites globally. Up to 60% travel.
• To deliver tool knowledge and BKM to customer sites from mother fab.
QualificationsRequired Experience and Education:
• Requires a minimum of 5 years of related experience
• Bachelor's degree
Compensation & Growth• Base Salary Range:
$71,360.00 - $107,040.00, offered in good faith and based on experience, location, and qualifications.
- Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.
