5+ years of experience as a field service engineer, preferably in the semiconductor industry
Associate's degree in electronics or equivalent experience
Strong troubleshooting skills for electrical/electronic systems
Ability to work independently and manage multiple customer relationships
Willingness to travel domestically or internationally up to 90% with short notice
Knowledge of safety requirements in accordance with local and corporate standards
Responsibilities
Install, calibrate, repair, and maintain equipment at customer sites
Troubleshoot electrical/electronic systems using block diagrams
Perform equipment upgrades and preventative maintenance tasks
Develop and manage strong customer relationships across various organizational levels
Schedule work tasks with end users and manage day-to-day service activities
Compile data and prepare reports on installations and equipment issues
Drive key projects to enhance equipment performance and meet company goals
Benefits
Opportunity for extensive travel and exposure to diverse customer environments
Engagement in strategic projects that impact business results
Independence in managing service activities and customer relationships
Potential for professional growth in a specialized industry
Involvement in improving equipment performance and operational metrics
Full Job Description
Job Description
Key Responsibilities: • Able to perform installation, calibration, repairing and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams • Able to perform equipment upgrades • Able to work independently • Develop strong customer relationships at multiple levels in the customer organization. • Manage customer's expectations • Manage day-to-day service activities at assigned customer sites • Work with end users to schedule work tasks as required • Report and track activities including installations and equipment issues • Perform preventative and corrective maintenance tasks as necessary • Compiles data for and prepares regularly scheduled or special reports, analysis, and statements. • Interfacing with customer on technical matters • Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results. • Process experience desired to be able to run and perform basic process troubleshooting • Drives key projects to improve equipment performance • Travel as needed to support customers • Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations • Support other projects as assigned by management • Other duties as assigned
Requirements: • Five years experience in a field service engineer role dealing directly with customers preferably in semiconductor industry • Associates degree in electronics or equivalent experience in the electronics field • Domestic or international travel required up to 90% and may have a short notice of 24 hours • Ensures all safety requirement are satisfied and current as per local and corporate requirements
