Proven training experience in a classroom or deskside setting
Strong troubleshooting skills for technical issues
Deep understanding of DoD, Intelligence, or Law Enforcement operations
TS/SCI security clearance required
Experience with Gaia and debugging in Foundry preferred
Responsibilities
Troubleshoot and resolve technical issues for end-users
Develop new use cases for the Gotham software
Collaborate with analysts to address complex problems
Train and guide users on Gotham's functionalities
Provide user feedback for software feature enhancements
Promote global collaboration across departments
Support users worldwide, traveling as needed
Benefits
Opportunity to work on innovative technology solutions
Be part of a global team making a significant impact
Gain exposure to various intelligence and operations missions
Engage in continuous learning and professional development
Contribute to enhancing user experiences and operational efficiency
Full Job Description
Summary: As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.
Job Requirements:
Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
Training experience (Classroom or Deskside)
Proficiency in troubleshooting technical issues
Strong understanding of DoD, Intelligence, or Law Enforcement missions
