DescriptionWhat You'll Be Doing- Promote sales and enhance the business and goodwill of Forest Lawn.
- Partner with Human Resources to recruit new Planning Advisors
- Instruct and supervise Planning Advisors in their duties, including Forest Lawn's sales business policies as well as all applicable law, policies, and procedures.
- Assist and supervise Planning Advisors in generating customer leads, giving presentations, and making sales.
- Support all Planning Advisors in their sales efforts.
- Report and document personnel issues to Regional Sales Manager and Human Resources in a timely manner.
- Perform any action necessary to render complete services to Forest Lawn and its customers.
- Assign delinquent policies in an equitable manner to Planning Advisors, who will be responsible to follow up with the family or as instructed by Regional Sales Manager.
- Train Planning Advisors on the usage of the equipment and software provided to them.
- Ensure that Planning Advisors are able to conduct essential duties, including being capable of completing contracts and documents related to those duties.
- Support Regional Sales Director in his/her effort to develop and grow the business in the region.
- Assign Planning Advisors to specific areas for prospecting and ensure new advisors are able to conduct a park tour and present the planning center.
- Manage one or more phone nights each week and ensure that advisors are using proper phone techniques.
- Oversee all marketing pieces to be sent out.
- Attend all managers' meeting and promote Forest Lawn through approved community events.
- Assist the Regional Sales Director in conducting weekly sales meetings.
- Manage the region in the absence of the Regional Sales Director.
RequirementsRequired Qualifications- Bachelor's degree (B.A.) from four-year College or university; and / or 4-year sales management experience
- Valid CA Driver's License, including state required levels of active auto insurance, and the use of a reliable personal vehicle
- Must be able to acquire Cemetery Salesperson License
- Attainment of Full Life Insurance License within six months of hire date
- Knowledge of MS Word, MS Excel, and MS Outlook
- Excellent Customer Service and communication skills
- Ability to work flexible hours including evenings, weekends and holidays.
Preferred Qualifications- Cemetery and/or Mortuary experience
- Bilingual
- Knowledge of CRM or Salesforce system
Competitive BenefitsForest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.
Click here to learn more about our benefit offerings.
