Affiliate:
ACE-AFSCME Local 2250
Location:
Upper Marlboro, MD
Salary Range:
$76,948.80 - $119,080.92
Posting Date:
September 16, 2026
About the Role We are currently seeking a field representative. This is a full-time, exempt position reporting to the Executive Director.
The field representative serves as a primary point of contact for members and works closely with union leaders, staff, and employer representatives. This position requires critical thinking, excellent communication skills, and the ability to manage a varied and sometimes unpredictable caseload while balancing competing priorities.
This is an in-person role with frequent travel throughout Prince George's County. Although the position generally operates during normal business hours (8:00AM - 4:00PM), regular evening and occasional weekend work is required for membership meetings, trainings, events, and other union activities. Evening and weekend demands increase significantly during busy times such as contract negotiations.
Duties
- Represent bargaining unit members in investigatory interviews, grievance hearings, and other workplace-related proceedings
- Investigate member concerns by gathering relevant facts and documentation, and interviewing relevant parties
- Interpret and help enforce the collective bargaining agreements, policies, past practices, and applicable workplace policies, procedures, and rules
- Prepare, file, track, and manage grievances and member concerns
- Maintain timely communication with members and close the loop on outstanding matters
- Develop member communications such as emails and flyers
- Prioritize incoming member concerns based on urgency, deadlines, risk, and potential impact
- Assess member concerns to determine whether they fall within the union's role and responsibilities; provide clear guidance when they do not and, when appropriate, direct members to other available resources
- Advocate effectively with management while maintaining professional working relationships
- Provide members with clear, accurate information about their contract, rights, responsibilities, and workplace policies
- Regularly visit worksites and maintain an active and visible union presence, using sound judgment to determine when matters are best handled in person, by phone, or virtually
- Assist with membership recruitment, new employee orientations, and efforts to increase member engagement and participation
- Identify and cultivate member-leaders and activists
- Support contract campaigns, organizing campaigns, membership meetings, trainings, mobilizations, and other union activities
- Maintain accurate case notes, calendars, records, correspondence, and other documentation
- Coordinate with other union staff and leadership as necessary to provide consistent and effective member representation
- Perform other duties as assigned
About You Qualifications & Experience
- Bachelor's degree in a relevant field or equivalent experience
- Experience in labor relations, union representation, organizing, or a related field strongly preferred
- Excellent interpersonal skills and the ability to work effectively with members from a wide variety of backgrounds and workplaces
- Exceptional written and verbal communication skills; the ability to communicate complex or sensitive information clearly, accurately, and professionally
- Strong judgment and critical thinking
- Strong problem-solving, investigative, and conflict-resolution skills
- Ability to interpret and apply collective bargaining agreements, policies, and workplace rules
- Strong organizational and time-management skills, including the ability to manage multiple cases and deadlines simultaneously
- Proficiency with standard office technology, including email, calendars, word processing, virtual meetings, electronic recordkeeping
- Must possess a driver's license and a reliable, insured vehicle
- Ability to pass a background check
- Bilingual (Spanish) a huge plus
What We're Looking for in You
- Positive. You bring optimism and constructive energy to the work, even when the work itself is difficult.
- Able to prioritize effectively. You can quickly assess what is urgent and what can wait. You understand that the loudest issue is not always the most important one.
- Dependable. You follow through, close the loop, and meet deadlines.
- Approachable and personable. You can build trust and rapport with members, coworkers, and management. An outgoing personality and a good sense of humor are welcome.
- Emotionally intelligent. You can read the room, manage difficult conversations, and adjust your approach without losing your composure.
- Professional under pressure. You can advocate firmly, navigate conflict, and have difficult conversations while remaining calm, respectful, and professional.
- Resilient and able to set boundaries. You can work effectively with frustrated or difficult people without taking every interaction personally, and you know how and when to de-escalate a conversation, redirect it, or respectfully end it.
- Self-directed. You take initiative, look for answers, and think through possible solutions before escalating routine issues.
- Curious, humble, and coachable. You welcome feedback, are willing to change course, and want to continue developing your skills and knowledge.
- Discreet and trustworthy. You understand the importance of confidentiality and handle sensitive information with care.
- Collaborative. You take ownership of your assigned chapters and caseload while working effectively with a small staff team on shared priorities.
Salary & Benefits This is a full-time, exempt, union position represented by OPEIU Local 2. Salary and benefits are in accordance with the CBA.
Salary: $76,948.80 - $119,080.92
Benefits include: 100% employer-paid health insurance, dental, vision, and life insurance; up to 6% retirement match; annual leave (13 days/year), sick leave (12 days/year), holidays, and winter break closure.
How to Apply Please submit the following in a single pdf file labeled "LastName_FirstName_ Rep_App" to Kristie Bailey kristie.bailey@ace-afscme.org :
Resume Cover letter explaining how your experience has prepared you for this specific position Two professional writing samples (e.g. a report, policy analysis, or other workplace document that required organizing facts and explaining them clearly; a grievance, complaint, case summary, or investigative memo; a flyer, email, or other member-facing communication) with sensitive information redacted Applications that are incomplete or do not follow these instructions will not be considered.
Applications will be reviewed beginning Monday, October 12, 2026 and will be accepted until the position is filled.
