Position: SMS Service Manager
Location: USA | NorthWest Indiana
What We Offer:
- Competitive pay, commensurate with experience
- Health/Dental/Vision plans
- 401k company match
- Life Insurance
- Short Term Disability & Long-Term Disability
- Educational Assistance
- Employee Assistance Plan
Responsibilities
Job Summary
The Service Manager role is responsible for all Steel Mill Service Operations in a designated region.
Major Duties and Responsibilities
The incumbent, under general supervision:
- Responsible for all safety requirements of the Steel Mill Service force
- Managing shop operations, including overseeing the functions of the SMS group (safety, performance management, equipment maintenance, parts, material inventory and payroll).
- Drives Operational Excellence
- Identifying and implementing key metrics outlined by the business unit
- Financial performance of Field Operations including Steel Mill Service cost control
- Provide monthly reporting on Field Operations
- Developing close working relationship with entire customer base and MINTEQ departments, and fully understanding their requirements
- Provide staffing for projects and material trials
- Works closely with HR on company policies and union contracts
Other Duties & Responsibilities
Performs other duties as assigned.
Note: Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Qualifications
The requirements listed in the sections that follow are representative of the knowledge, skills, and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.
Knowledge, Skills, & Abilities:
A Bachelor’s degree in Marketing, Business, Engineering or related field or a minimum of five years experience in refractory sales or industrial manufacturing (preferably steelmaking). Prior experience supervising a work group. Significant knowledge and experience in sales and marketing, customer service, and business acumen.
Good leadership, management, interpersonal and communication skills. Strong organizational and problem solving skills, English speaking, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Selling to Customer Needs, Market Knowledge, Presentation Skills, Energy Level, Meeting Sales Goals, Professionalism
Must be able to withstand the physical pressures of standing, walking, climbing steps, sitting, extremes of hot and cold, as well as being in a dusty, dirty industrial environment. Must be able to gather organize, and analyze data, draw conclusions, and handle stress. Must wear safety equipment where required.
General: Must be able to travel as needed.
