FIELD OPERATIONS MANAGER (PROGRAM ADMINISTRATOR) (EM-08) [1 vacancy]

Salary: $133,452.00 - $203,196.00 Annually
Location : Oahu, HI
Job Type: Full-Time Permanent
Job Number: 412256
Department: Honolulu Board of Water Supply
Opening Date: 06/30/2026
Closing Date: Continuous

Position Information
The Honolulu Board of Water Supply is looking for a Field Operations Manager (Program Administrator) to direct the Field Operations Division in administering all of the division's programs.

What You Will Do

• Strategic Leadership: Determine operational priorities for the division and its programs and align them with the Board's vision and mission, the division's strategic goals and objectives, and statutory responsibilities.
• Resource Management: Effectively optimize financial, human, and material resources to achieve organizational goals.
• Stakeholder Engagement: Build and maintain effective working relationships and collaborative partnerships with internal and external stakeholders.
• Infrastructure & Capital Planning:Confers with BWS engineers on the design of capital projects to ensure layout of mains, facilities, equipment, and other details consistent with BWS design and construction goals, objectives, and standards.
• Performance & Innovation: Drive operational excellence through performance management, continuous improvement, and implementation of industry best practices.
• Service Delivery: Develop and implement innovative, resilient strategies to enhance service
• Perform other related duties as required.

Special Work Requirements

• Position classified as a Disaster Response Worker and is required to staff the Departmental Operations Center (DOC) in times of emergency.
• Works in adverse weather conditions and additional hours as necessary to oversee and coordinate emergency repairs to restore water service as quickly and safely as possible.

***Actual salary will be commensurate with applicable experience, pending approval.***
Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the "Benefits" tab at the top of this posting or visiting https://www.honolulu.gov/dhr/benefits/.
Apply today and take the first step toward a lasting career!
Additional Job Information

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Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Minimum Qualification Requirements

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

EDUCATION REQUIREMENT:Equivalent to graduation from a regionally-accredited college or university with a bachelor's degree in engineering.
Education Verification: Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

EXPERIENCE REQUIREMENT:Four (4) years of administrative experience relating to the design, construction, installation, and/or maintenance of a major facilities or systems encompassing field operations of a large geographic area.

Applicable Skills Needed

• Knowledge of engineering principles and practices related to the operation, maintenance, and repair of major facilities and systems.
• Ability to direct and administer facility maintenance and emergency repair programs.
• Ability to analyze complex problems and develop effective solutions.
• Ability to interpret and apply laws, regulations, policies, and procedures.
• Ability to manage resources, establish priorities, and achieve organizational objectives.
• Strong written and verbal communication skills.
• Ability to build collaborative relationships, foster teamwork, and lead staff effectively.

LICENSE REQUIREMENT:
Possession of a valid license as a professional Engineer in the State of Hawaii.
NOTE: Applicants with a current out-of-state professional Engineer license must obtain their Hawaii license prior to appointment.
Verification Requirement: Please attach an electronic copy of your professional Engineer license (Hawaii or out-of-state) to your application. Or mail a photocopy to: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Copies will not be returned.

Examination Process

If you qualify for the position, your name will be eligible for consideration for current vacancies and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.
What are the benefits of being a City Employee?

-- Vacation: Employees may earn up to 21 days per year.

-- Sick Leave: Employees may earn up to 21 days per year.

-- Holidays: 13 days a year; 14 days during election years.

-- Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.

-- Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).

-- Group Life Insurance: No cost for eligible employees.

-- Deferred Compensation Plan: Invest in your future...choose to defer part of your pre-tax income for retirement.

-- Retirement Plan: The Employees' Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required.

-- Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item

-- Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.

-- Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.

-- Employee Assistance Program (EAP): Confidential, professional counseling and resource referral.

-- Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service. For program requirements and additional information, please visit:

To view additional information, please visit our page.

* All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes. Individuals are responsible for any related fees or charges that may apply.
01

APPLICATION GUIDELINES & INSTRUCTIONS
When applying for this position, please thoroughly complete the Education, Work Experience, and Supplemental Question sections of your application. The information provided in these sections, particularly the job-specific Supplemental Questions, will be used to determine whether you meet the qualification requirements for the job and your final score. Failure to provide detailed and complete information or submit any required documentation may result in your application being rejected or you receiving a lower score.

Please do not submit resumes in place of completing any of these sections.

List each work experience separately, do not combine jobs. For example, if you've held more than one position or job level(s) for the same employer, they should be listed and described separately so that the resulting changes in your duties and responsibilities are accurately reflected. If any part of your experience is unclear, you may be asked to provide a copy of your official job/position description (PD).

In general (unless otherwise specified on the job posting), the following criteria is utilized for evaluation of the Minimum Qualification Requirements:

• Substitute, temporary assignment, internship or volunteer experience requires an official letter of verification from your supervisor and/or Human Resources department. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.
• Concurrent or overlapping experiences and/or education will NOT be double credited.
• Professional experience refers to work that generally involves independent critical thinking, solving complex, non-routine problems, preparing reports, and interpreting and applying technical information.
• Most work experience as an intern will NOT be creditable as equivalent to professional experience.
• Calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated. Hours worked in excess of 40 hours/week will not be extra credited.
  
  1. Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience.
     
  2. Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, NOT one and a half years.
• All requirements for the position must be met at the time of application or by the closing date of the recruitment.

Possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.

Any information you submit is subject to verification. Supporting documents must be either electronically attached to your application or submitted to our office at: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Documents should be identified by job title and recruitment number.

If you previously submitted education documents (e.g., transcripts, diploma, etc.) to our office, for most cases you are not required to resubmit them. Supporting documents with an expiration period (e.g., driver's license, Department of Transportation medical certificate, etc.) will need to be submitted with each application to verify possession of a current license or certificate at the time specified on the job posting.

• I certify that I have read and understand the above statements.

02

Executive Leadership of Large-Scale Facilities and OperationsDescribe in full detail your administrative experience that involved the design, construction, installation, and/or maintenance if major facilities or systems encompassing field operations of a large geographic area.

Please include the following in your explanation:

1. Which position(s) listed in the Work Experience section of your application where you had such experience,
2. The size of the overall organization/agency,
3. A brief description of the organization/agency (list the numbers and kinds of divisions; identify the division/function you worked in and the relative level of your position within the division or function),
4. A description of the program you were responsible for,
5. Your specific duties and responsibilities.

03

Strategic Planning and Organizational DirectionDescribe in full detail your duties and responsibilities in PLANNING and DIRECTING.

Please include the following in your explanation:

1. Which position(s) listed in the Work Experience section of your application where you had such experience,
2. Your specific duties in formulating and executing polices to accomplish objectives of the department/agency,
3. Your specific duties in formulating and integrating long range objective goals,
4. The percentage of time spent performing these functions.

04

Budget Development and Fiscal ManagementDescribe in full detail your duties and responsibilities in BUDGETING.

Please include the following in your explanation:

1. Which position(s) listed in the Work Experience section of your application where you had such experience,
2. Your specific duties in developing, reviewing and monitoring the budget process,
3. Your specific duties in preparing operating budgets,
4. Your specific duties in fiscal planning and control for an operating until within the organization,
5. Indicate percentage of time spent performing these functions.

05

Workforce Planning and Personnel AdministrationDescribe in full detail your duties and responsibilities in STAFFING.

Please include the following in your explanation:

1. Which position(s) listed in th