5-7 years of experience in heavy machinery dealer business practices
Strong understanding of customer support processes, particularly in parts operations
Excellent interpersonal communication, negotiation, and conflict resolution skills
In-depth knowledge of products, customers, markets, and competitors
Solid grasp of branch operations related to parts
Financial acumen with a focus on branch general ledgers
Ability to mentor managers in financial literacy
Responsibilities
Execute customer support business strategies to enhance profitability and customer experience
Guide stores in developing succession plans for key roles
Conduct monthly financial reviews with store teams to identify improvement areas
Develop performance enhancement plans for each department
Monitor branch visit report cards and ensure action items are addressed
Support the rollout of 5S and Lean principles in new stores
Ensure compliance with dealer audit criteria across stores
Collaborate with Division and Regional CSA managers for consistent store support
Benefits
Competitive compensation based on skills and experience
Opportunities for continuous learning through training and education
Career advancement within a growing company that values initiative
Comprehensive health and dental benefits for employee wellbeing
Retirement planning options including pension and RRSP programs
Full Job Description
What You Will Be Responsible For
Execute our customer support business plan and strategies to make our parts operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
Assist your stores in guiding and building succession plans for each store and their key rolls.
Review financials for your stores and do Monthly reviews with your team; helping identify areas of focus
Develop plans for improved performance of the each department
Review and follow up on branch visit report cards ensuring your stores have clear lines of sight on action items.
Understand 5S and Lean principles and support them as we roll them out to new stores.
Ensure dealer audit criteria are met at the stores.
Collaborate with Division and Regional CSA managers to provide consistent support for the stores.
What We Look For
Knowledge of heavy machinery dealer business practices.
Understanding of Customer Support Process specifically parts operations.
Skill in interpersonal communications, negotiation, and conflict resolution.
Knowledge of products, customers, markets and competitors.
Keen understanding of branch operations for parts.
Financial acumen with a focus on branch GL's.
The ability to teach financial acumen to your managers.
What We Offer
Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
Continuous Learning: through on-the-job training and educational opportunities.
Advancement opportunities within a growing company that values initiative and teamwork.
Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
Retirement planning: Pension and RRSP programs to help you invest in your future.
