3-5 years of experience in field operations, retail operations, sales support, or program management.
Experience supporting teams in The Home Depot, Lowe's, or similar national retail environments.
Strong skills in Excel, PowerPoint, Salesforce, reporting tools, and data analysis.
Exceptional organizational skills to prioritize multiple projects with competing deadlines.
Clear communication skills, both written and verbal.
Willingness to travel up to 25% or more per month.
Responsibilities
Partner with the national field sales team as primary operational support.
Distribute updates and directives to ensure consistency across Home Depot stores.
Manage and track project initiatives under senior leadership direction.
Execute merchandising directives and maintain tracking for displays and demo units.
Analyze field data to spot performance trends and suggest improvements.
Own workflows for field execution, including compliance tracking and training distribution.
Collaborate with cross-functional teams to launch new products and promotions.
Benefits
Medical, dental, and vision insurance.
Life insurance and short and long-term disability.
Paid time off and paid holidays.
401(k) with company match after 1 year.
Pet insurance.
Full Job Description
Field Operations Manager
Atlanta, GA (on-site) | Full-time, exempt (salaried) | $90,000 per year, depending on experience
Role Summary
This position supports a national field sales team that represents and grows Richfield product sales within The Home Depot. Success in this position will require someone to stay hands-on and keep the team equipped, informed, and aligned.
What you will do
Field team support and coordination
Partner with a national field sales team as its primary operational support.
Distribute updates, priorities, promotions, and directives so every Home Depot store stays consistent.
Create, set, manage, and track project initiatives under senior leadership direction.
Retail execution and merchandising
Execute merchandising directives, resets, planogram updates, demos, and seasonal transitions at The Home Depot.
Create and maintain tracking for displays, demo units, fixtures, tools, and signage.
Collaborate with leadership teams to stay aligned and adjust to deadlines and project scope.
Data, reporting, and analytics
Build and maintain Salesforce dashboards tracking store coverage, sales and POS trends, merchandising compliance, field productivity, and service visits.
Track other KPIs and operational metrics beyond those listed.
Analyze field data, spot performance trends, and suggest improvements.
Deliver weekly and monthly business reviews to leadership and field management.
Create, track, and analyze quarterly incentives for the field team.
Process and program management
Own workflows behind field execution: visit planning, compliance tracking, communication channels, and training distribution.
Onboard new field team members with equipment, systems access, and training materials.
Optimize processes to boost efficiency, productivity, and alignment between HQ and field.
Cross-functional collaboration
Work closely with the Directors of Sales, Marketing, Supply Chain, Category Management, and Home Depot account teams.
Liaise with third-party vendors, service partners, and technology providers supporting field operations.
Launch new products, promotions, and merchandising programs in the field.
Technology and tools
Manage and administer Salesforce CRM, reporting platforms, task management systems, and store-visit apps.
Troubleshoot system issues and coordinate enhancements and updates.
Finance and budget
Manage and track the field team budget.
Create, order, and negotiate store and associate promotional items.
Manage field team vendor providers and approve payments.
Planning and events
Help plan national and regional sales meetings and ad-hoc customer events.
Support retail partner projects in the office and in stores.
Advise your manager on future and ad-hoc events and meetings.
Take on similar and incidental duties that support the team.
Experience Needed
Hold 3 to 5 years of experience in field operations, retail operations, sales support, or program management.
Bring experience supporting teams in The Home Depot, Lowe's, or similar national retail environments.
Show strong skills in Excel, PowerPoint, Salesforce, reporting tools, and data analysis.
Prioritize multiple projects with competing deadlines through exceptional organization.
Communicate clearly in writing and in conversation.
Travel up to 25% or more per month, including out of state.
Nice to have
Experience with field team management platforms such as Salesforce and Planner.
Fleet management experience.
Background in home improvement, tools, appliances, window coverings, or related categories.
Knowledge of Home Depot systems: SMA, Workbench, Service Connect, and MET processes.
Pay and benefits
$90,000 per year, depending on experience
Medical, dental, and vision insurance
Life insurance and short and long term disability
Paid time off and paid holidays
401(k) with company match after 1 year
Pet insurance
Schedule and travel
Monday to Friday, on-site in Atlanta. Travel up to 25% or more per month, including out of state: 2 to 5 retail partner events or conferences per year, 3 to 8 company sales meetings per year, and 1 to 5 store walks per month.
