Boingo Wireless

Field Operations Manager

Boingo Wireless • $80K — $95K *
Kansas City, KS 66102In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred or 3-5 years in operations management, specifically in telecommunications and Wi-Fi design or installation.
  • Experience with Wi-Fi access points and wireless controllers, particularly Ruckus and Cisco.
  • Solid understanding of central office network elements.
  • Proficient in Microsoft Office and Visio.
  • Familiarity with Windows, Mac, and handheld OS for troubleshooting.
  • Strong communication and interpersonal skills.
  • Ability to meet physical demands, including carrying 70+ lbs and accessing rooftops.

Responsibilities

  • Inform customers of upcoming Wi-Fi installations and services.
  • Conduct detailed site surveys of buildings.
  • Create and oversee installation drawings per engineering and customer specifications.
  • Prepare area installation schedules and Statements of Work (SOW).
  • Select and monitor subcontractors to ensure compliance with quality and budget.
  • Ensure access to all necessary areas for installation tasks.
  • Prepare as-built installation drawings according to customer standards.

Benefits

  • Flexible work arrangements with hybrid options.
  • Opportunities for professional development and training.
  • Access to advanced technology and equipment.
  • Dynamic work environment with diverse projects.
  • Supportive team culture emphasizing collaboration.
Full Job Description
Field Operations Manager - Wi-Fi

We are looking for a self-starter, highly motivated individual, who is also comfortable with collaboration and cooperation with other functional groups and is able to stay focused and organized in times of intense activity. Success in this position will require the ability to understand and comply with customer technical, installation and aesthetic requirements relative to Wi-Fi installations in government and commercial buildings with diverse floor plans and construction. Strong planning, scheduling, management and communication skills as well as attention to detail are absolute requirements in this role. You will be responsible for planning and managing the installation of wireless network at various venues in Kansas City, KS.

Responsibilities
  • Inform customer personnel of up-coming Wi-Fi service and installation activities
  • Conduct site survey of local area and buildings
  • Identify typical and unique building architecture, floor plans and construction techniques
  • Prepare or oversee the preparation of installation drawings in accordance with
    • Boingo engineering technical requirements
    • Customer requirements
    • US Government Unified Facility Criteria (UFC) (as required)
    • Base Exterior Architecture Plan (BEAP) (as required)
    • Other applicable documents
    • Installation subcontractor bid requirements
  • Prepare area installation schedule
  • Prepare Statement of Work (SOW)
  • Provide clarification and/or answer questions during the bid process
  • Review installation subcontractor bid packages
  • Select installation subcontractor
  • Monitor and manage installation subcontractor(s) (wiring, racks, radios, electronics, link radio alignments, etc.) performance in accordance with
    • SOW
    • Schedule
    • Budget
    • Quality standards
    • Customer requirements
  • Ensure that all necessary keys or card keys are available to access utility chases, telecom rooms, electrical rooms, attics and roofs are available when needed
  • Oversee the preparation of as-built installation drawings in accordance with customer requirements
  • Ensure that any building, grounds or property damage resulting from the Wi-Fi installation is repaired to customer satisfaction
  • Prepare and submit status reports to customer
  • Support field and network engineers during testing phase as required
  • Support area marketing campaign as required


Additional Responsibilities
  • Network monitoring and incident response
  • Outstanding troubleshooting and problem-solving skills are a must.
  • Ability to install and configure switches, wireless controllers
  • Must have the ability to work well on a team as well as be able to work independently.
  • Must have the ability and proven skill set to manage, coordinate and prioritize work tasks to ensure timely and quality work.
  • Effectively work independently on projects/tasks
  • Perform analysis and diagnosis of complex networking problems
  • Work directly with customers on network access and network speed problems as Tier 2 customer support


Requirements
  • Bachelor's Degree preferred or a minimum of 3-5 years of operations management experience (inside plant or cable/telecommunications and Wi-Fi design, installation and optimization experience is strongly desired).
  • Experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment.
  • Needs to possess a functional understanding of various central office network elements
  • Must be able to gather and organize data, then make logical decisions based on that data and implement a solution.
  • Proficiency with Microsoft Office & Visio
  • Proficiency with Windows, Mac, and various handheld OS wireless network settings (to troubleshoot with customers)
  • Must be computer literate, and have the ability to learn new programs.
  • Must have good communication and interpersonal skills
  • Must meet physical requirements of the role which include gaining access to and working on building rooftops installing microwave equipment and able to carry 70+ lb. if needed.
  • Position will participate in on-call rotation to provide 24-hour support
  • Must have car and be willing to travel within a region


Nice to have
  • Proficiency with switch configurations, including VLANs, trunking vs. access and other port settings
  • A working understanding of DHCP and DNS
  • IP addressing and subnetting
  • Knowledge of Wireless technology, including 802.11 b/g/n/ac and point-to-point radios
  • Knowledge and/or experience with microwave radios (Ruckus, Siklu, Ubiquity), Cisco switching, routing and wireless equipment
  • Experience with installation and maintenance of outdoor fixed wireless systems, including microwave, millimeter wave and unlicensed 5.8 GHz radios
  • CentOS Linux a plus, including DNS, DHCP, Radius, Apache, and NTP
  • Multicast IPTV experience a plus
  • Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference!


#LI-Hybrid

About Boingo Wireless

Phoenix Sky Harbor International Airport is a civil-military public airport 3 miles east of downtown Phoenix, in Maricopa County, Arizona, United States. It is Arizona's largest and busiest airport, and among the largest commercial airports in the United States; in 2021, PHX was the 8th-busiest airport in the United States and 11th-busiest in the world. The airport serves as a hub for American Airlines and a base for Southwest Airlines. In 2021, Southwest carried nearly 35% of all PHX passengers, making it the airport's largest carrier and surpassing American for the first time in years. The airport is also home to the 161st Air Refueling Wing, an Air Mobility Command-gained unit of the Arizona Air National Guard. The military enclave is known as the Goldwater Air National Guard Base. One of two flying units in the Arizona ANG, the 161 ARW currently flies the KC-135R Stratotanker aircraft. In addition to its domestic role as a National Guard unit, answering to the Governor of Arizona, the 161 ARW also performs both a stateside and overseas role as a USAF organization, supporting air refueling and air mobility missions worldwide.
Learn more about Boingo Wireless
Size
390 employees
Market Cap
$626 million
Industry
Telecommunications & Hardware
Net Income
-$17 million
Founded
2001
5 Year Trend
+11.2%
Revenue
$237.4 million
NASDAQ
WIFI
* Ladders Estimates

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