Field Operations Manager

JOB SUMMARY:

Overall Summary of Function

The Field Operations Manager oversees the day to day execution of field operations, including installation, strike, and on-site production of events, ensuring all client work orders are delivered on time, within budget, and in alignment with Blueprint Studios' quality standards. This role is responsible for managing Field Operations Supervisors, Leads, and installation crews while coordinating labor, logistics, and execution across multiple job sites.

The Field Operations Manager plays a critical role in planning, scheduling, and executing event installations and removals by aligning labor forecasting, trucking logistics, and operational timelines with internal teams including Sales, Production, Shipping, and Labor Coordination. This role ensures all projects are executed according to contract specifications, floorplans, and client expectations while maintaining strong cost control and operational efficiency.

In addition, this role provides leadership, training, and performance management for Field Operations teams, ensuring consistency in execution, safety compliance, and customer service. The Field Operations Manager promotes a culture of accountability, teamwork, and solution driven leadership while identifying opportunities for continuous improvement and operational excellence.

ESSENTIAL JOB FUNCTIONS:

At Minimum Duties & Responsibilities

Leadership & Department Oversight

• Lead and manage Field Operations Supervisors, Leads, and field crews, ensuring all installations and strikes are executed safely, efficiently, and in alignment with company standards.
• Develop and coordinate labor plans, schedules, and staffing assignments in collaboration with the Labor Coordinator and internal teams.
• Provide ongoing coaching, training, and performance feedback to Field Operations team members to ensure consistency in execution and quality standards.
• Promote a culture of accountability, safety, teamwork, and high performance through consistent leadership and example.
• Enforce company policies, procedures, and discipline standards in a fair and consistent manner.

Operational Execution & Event Management

• Oversee installation and strike operations across multiple job sites, ensuring all work is completed on time, within scope, and according to client specifications and floorplans.
• Conduct pre-event site visits to assess conditions, confirm logistics, and ensure accurate planning for installations and strikes.
• Manage large scale, multi-day events and travel shows, coordinating all aspects of on-site execution.
• Ensure all event installations meet company quality standards and client expectations, including proper placement, finishing, and presentation.
• Coordinate external labor, vendors, and subcontractors as needed to support event execution.
• Coach and manage on-site teams on proper product handling, loading, installation, strike, packing, and transportation procedures to minimize damages and protect company assets throughout all phases of event execution.
• Organize, complete, and manage all required production documentation, including production books and job-related records.

Cross Department Coordination

• Collaborate closely with Sales, PMs, PCs, Production, Shipping, Receiving, Inventory, Fabrication, Floral, Print Shop, V-Series, AV, and Labor teams to ensure alignment on schedules, logistics, operational priorities, and event execution plans.
• Coordinate trucking and logistics with Shipping and Receiving teams to ensure accurate and timely delivery of materials to job sites.
• Communicate accurate timelines, updates, and operational needs to internal stakeholders and clients.
• Serve as a key operational liaison between field teams and internal departments to resolve issues and maintain workflow continuity.

Financial & Operational Planning

• Support labor forecasting, cost estimates, and budget management to ensure profitability of events and operational efficiency.
• Review and provide feedback on financial reports related to field operations, ensuring compliance with company reconciliation procedures.
• Monitor labor utilization and job performance to identify cost-saving opportunities and improve operational efficiency.

Safety, Compliance & Quality Standards

• Ensure all field operations activities comply with company safety policies, OSHA regulations, and best practices.
• Promote safe working conditions and enforce proper use of PPE, tools, and equipment across all job sites.
• Protect company assets, including equipment, materials, and inventory, during installations and strikes.
• Ensure all tools, equipment, and supplies are accounted for and returned after each event.

Communication, Reporting & Continuous Improvement

• Maintain clear and consistent communication with Operations, Sales, and leadership teams regarding project status, risks, and timelines.
• Provide real-time updates from job sites and proactively address operational challenges.
• Identify workflow inefficiencies and recommend process improvements to enhance productivity and quality.
• Participate in production meetings, sales meetings, and operational reviews as required.
• Support continuous improvement initiatives that drive operational excellence and scalability.

Additional Responsibilities

• Identify operational inefficiencies, capability gaps, and areas for improvement across all warehouse departments.
• Drive improvement initiatives that reduce waste, lower costs, enhance quality, and strengthen workflow reliability.
• Use data, trends, and operational reports to make recommendations to senior leadership.
• Support implementation of lean principles, automation strategies, and best practices within warehouse operations.
• Performs other projects, administrative and operations duties as required

CORE GENERAL REQUIREMENTS

• Leadership: Develops Field Operations Supervisors, Leads, and crews through coaching, accountability, and recognition, driving team performance and consistent execution across all job sites.
• Integrity: Models ethical, responsible, and professional behavior in all decisions, client interactions, and field operations activities.
• Problem Solving: Quickly identifies on-site and operational challenges, evaluates options, and implements effective, solution-driven actions to keep installations and strikes on track.
• Performance Driven: Balances quality, speed, cost, and safety while managing multiple projects, ensuring deadlines are met and operational goals are achieved.
• Customer Focused: Ensures all field operations deliver a high-quality client experience by maintaining strong presentation standards, responsiveness, and professionalism on-site.
• Execution Oriented: Drives urgency in the field, delegates tasks effectively, and ensures installations, strikes, and project milestones are completed successfully.
• Strong Communicator: Communicates clearly with field teams, clients, and internal departments, adapting messaging as needed to ensure alignment and effective coordination.
• Strategic Planner: Aligns field operations with company goals by forecasting labor needs, planning logistics, and supporting scalable processes for efficient event execution.

QUALIFICATIONS:

At Minimum Training, Education & Experience

• High school diploma or equivalent.
• Minimum 5 years in event related field operations.
• Must be able to manage supervisors, and hourly staff as well as comprehend and manage
• Must be able to coach and train staff on a regular basis.
• Ability to understand basic accounting and standard business operations practices.
• Ability to provide written reports and feedback to ownership.
• Ability to develop and implement new policies and procedures.
• Must be organized, detail oriented, team driven, flexible, and adaptable to constant change.
• Must have a valid driver's license and a clean driving record and be able to read and write in English.
• Able and willing to travel nationally and internationally as required to support event installations, strikes, site visits, and operational needs.
• Computer skills to include email and Microsoft Office software.
• Ability to comprehend and manage effective labor cost control.
• This position does require overtime and some weekend hours
• Must be available for emergency contact & supervision assistance when necessary including nights & weekends
• Ability to effectively communicate with all levels of management, vendors, and co-workers both verbally and through e-mail
• Bilingual in Spanish a plus

PHYSICAL REQUIREMENTS:

Work Environment/ Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the crucial functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear.
• The employee is required to stand, walk, and use hands to finger, handle, feel, reach with hands and arms, stoop, kneel, crouch, climb or crawl.
• The employee may need to lift and/or move up to 70 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate to heavy.
• The temperature will vary from hot to cold depending on the weather.
• The employee must be able to drive 16' and 24' truck.