FIELD OPERATIONS CONTRACT MANAGER
Your Position & How You Will Contribute:
The Field Operations Contract Manager is responsible for the technical oversight and quality control of subcontracted telecommunications installation work supporting residential, business, and multi-dwelling unit (MDU) fibre deployments. The role requires direct, hands-on experience in FTTH environments and the ability to independently assess, inspect, and resolve complex field installation issues. The position operates with limited supervision and serves as a technical authority and escalation point for subcontractor-performed installation work. Accountability includes ensuring installations meet approved designs, safety requirements, regulatory obligations, and internal quality standards.
Responsibilities & Key Duties:
Subcontractor & Field Oversight
- Administer and enforce subcontractor agreements related to fibre and broadband installation work.
- Oversee subcontractor execution of residential, business, and MDU fibre installations to ensure compliance with technical specifications and installation standards.
- Inspect completed and in-progress installation work to verify quality, workmanship, and adherence to approved designs.
- Identify installation deficiencies and direct corrective actions to address quality or compliance issues.
Technical Field Support
- Provide technical oversight and guidance related to cabling, splicing, and fibre installation practices.
- Serve as the escalation point for complex field issues affecting live or pending customer installations.
- Diagnose and resolve installation challenges related to infrastructure readiness, access limitations, or workmanship deficiencies.
- Conduct site assessments to confirm installation feasibility and compliance with engineering and construction requirements.
Project Coordination
- Coordinate installation activities for small to mid-scale field deployment projects.
- Track installation progress against defined timelines and flag risks that may impact service delivery.
- Ensure subcontractor work aligns with approved schedules, scope, and cost controls.
Quality Assurance & Risk Control
- Apply established quality control processes to subcontracted installation work.
- Monitor compliance with telecom safety standards and regulatory requirements.
- Identify operational risks related to installation quality or subcontractor performance and implement mitigation measures.
- Participate in post-installation reviews to identify recurring issues and recommend corrective actions.
Documentation & Reporting
- Maintain accurater ecords of subcontractor performance, site inspections, deficiencies, and corrective actions.
- Prepare operational reports related to installation quality, field issues, and subcontractor compliance for internal review.
- Prepare daily productivity reports for upper management
Working Conditions
- Regular site visits in varying and sometimes unfavorable conditions
- Combination of office-based and field-based work with limited flexibility
- Availability for on-call support, including evenings and weekends asrequired
- Mandatory in-person attendance with no remote work option
Experience:
- Extensive experience in telecommunications field operations.
- Demonstrated hands-on experience in FTTH installation environments, including fibre cabling and splicing practices.
- Experience overseeing or inspecting subcontracted telecom installation work.
- Strong working knowledge of telecom installation standards, safety requirements, and regulatory compliance.
- Proven ability to independently assess field installation quality and resolve technical issues.
- Experience supporting residential, business, and MDU telecom installations.
Education:
- Postsecondary education in Telecommunications, Engineering Technology, Construction Technology, or a related field.
- Project coordination or technical certification related to telecommunications or field operations is an asset.1
Why You Should Join telMAX:
- We are a growing, dynamic organization
- We offer a competitive variable compensation package
- Hybrid positions
- Benefits (Medical, Dental, and Vision)
- Health Spending Account (HSA)
- RRSP matching program
