Field Labor Analyst III

We’re looking for a Field Labor Capacity Analyst III to help us shape what comes next. This is a full-time position located in Provo, UT or Remote for someone who brings curiosity, creativity, and a passion for solving complex challenges. You’ll have the opportunity to make a meaningful impact, work alongside talented teams, and help build programs and solutions designed for the future.

Responsibilities include:

• Build and improve workforce capacity models that connect Field demand to productive hours, staffing requirements, and workforce supply
• Evaluate short- and long-term labor capacity strategies and recommend staffing approaches to leadership
• Partner with Forecasting to improve forecasting methods, backtest changes, assess uncertainty, and run scenario analysis across operating conditions
• Assess hiring timing, attrition, training capacity, productivity, and operational constraints, and recommend actions based on labor cost, service impact, and feasibility
• Define model validation standards and technical controls, and review material model changes
• Use SQL and AI-assisted scripting to build reliable, well-documented analytical workflows
• Present clear recommendations to senior leaders and align planning assumptions across teams
• Mentor analysts in modeling, validation, and analytical judgment

Requirements:

• 5+ years of experience in workforce planning, forecasting, capacity analysis, or operations analytics
• At least 2 years independently owning a forecasting or capacity model and its recurring planning process
• Advanced knowledge of labor capacity planning, demand forecasting, scenario modeling, and staffing strategy
• Ability to connect service demand, service times, utilization, shrinkage, workforce readiness, and labor costs in one model
• Experience evaluating forecast accuracy, bias, uncertainty, and model limitations
• Advanced spreadsheet modeling skills and strong working proficiency in SQL
• Experience using AI-assisted development tools (such as Codex, Claude, or app scripting) to build and maintain models; writing code from scratch is not required
• Knowledge of model governance, documentation, and version control
• Sound judgment when data is incomplete or assumptions are uncertain
• Strong communication skills and the ability to influence cross-functional decisions without formal authority
• No college degree required; coursework or certifications in workforce planning, analytics, statistics, or process improvement are a plus

What we offer:

• Annual merit bonus
• Medical, dental, and vision plans
• Pet insurance, life insurance, and EAP benefits
• 401(k) with employer match up to 4%
• Paid holidays and paid time off
• Opportunities for growth and advancement