Proficient in TCP/IP networking and digital communication protocols
Ability to manage multiple projects simultaneously
Capacity to travel and adapt to project schedules
Responsibilities
Lead Field Engineering team activities and performance
Provide coaching and technical training for team development
Establish team responsibilities and monitor performance
Deliver hands-on engineering support, including troubleshooting and commissioning
Collaborate with project teams for successful installations and testing
Enhance Field Engineering processes and technical standards
Support recruiting and onboarding for team members
Benefits
Health, dental, and vision insurance
401(k) retirement plan with employer match
Up to 120 hours of accrued PTO
10 paid holidays per year
8 hours for volunteer work annually
Opportunities for professional development
Collaborative and innovative workplace
Full Job Description
Position Overview
The Field Engineering Supervisor is responsible for leading Field Engineering staff while providing hands-on technical and project support for the Systems Integration business. This working supervisor role combines people leadership with advanced AV/IT technical expertise to support successful system commissioning, troubleshooting, and project delivery.
As a key member of the project and technical team, the Field Engineering Supervisor provides day-to-day direction, coaching, mentorship, and development to Field Engineering staff while partnering with management to improve processes, maintain technical standards, and support operational performance.
This is an opportunity for an experienced AV/IT professional to lead and develop technical talent while remaining actively involved in field engineering, system commissioning, programming, and troubleshooting.
Skills & Core Strengths
Field engineering leadership and team development
AV/IT system commissioning and troubleshooting
Control system configuration and programming
Audio, video, and conferencing system
DSP configuration and troubleshooting
TCP/IP networking and digital communication protocols
Performance management and employee development
Technical training and mentorship
Project and resource coordination
Process improvement and technical standards
Client-focused service delivery
Safety, compliance, and quality management
What You'll Do
Lead the day-to-day activities, performance, and development of assigned Field Engineering staff
Provide coaching, mentorship, performance feedback, and technical training to support continued employee development
Establish individual responsibilities and maintain accountability for team performance
Provide hands-on field engineering support, including equipment configuration, programming, troubleshooting, commissioning, and documentation
Partner with project teams to support successful system installation, testing, commissioning, and project completion
Work with management to improve Field Engineering procedures, practices, and technical standards
Support recruiting, interviewing, hiring, and onboarding of Field Engineering team members
Ensure subcontractor work meets company quality standards and applicable requirements
Provide overflow and backup support to Field Engineering and Managed Services teams as needed
Ensure staff maintain required licenses and certifications and follow OSHA requirements, industry best practices, and company policies
Oversee Field Engineering tools and test equipment
Monitor team utilization and support achievement of the established 80% monthly average billable target
Attend required training and maintain certifications as required
What We're Looking For
Required Qualifications
Associate degree or equivalent professional experience
4+ years of AV/IT industry experience providing technical or engineering support
Strong leadership, coaching, organizational, and communication skills
Advanced proficiency with AV/IT software, tools, and test equipment
Advanced experience setting up and adjusting audio, video, and conferencing systems
Advanced experience with digital signal processors such as Biamp, BSS, Crestron, Extron, and QSC
Advanced proficiency configuring wired and wireless TCP/IP networks
Advanced proficiency loading, testing, and editing AV control code and graphical user interface files
Proficiency with Crestron, Extron, and AMX programming languages
Working knowledge of Python, HTML, C#Pro, or similar programming languages
Working knowledge of digital communication protocols including IP, RS232, RS485, and USB
Ability to set up and color balance video displays
Strong computer skills, including business applications and multiple operating systems
Ability to manage multiple projects and priorities simultaneously
Ability to travel and work occasional evenings or weekends based on project needs
Preferred Qualifications
Bachelor's degree
2+ years of supervisory or management experience
AVIXA CTS-I or CTS-D certification
CompTIA A+ certification or equivalent
Required Certifications
AVIXA CTS certification, or ability to obtain within one year of accepting the position
CompTIA Network+ certification or greater, or ability to obtain within two years of accepting the position
What we offer:
Competitive compensation plan
Health, dental, and vision benefits
401(k) retirement plan with employer match
Up to 120 hours of PTO (accrued)
10 Paid Holidays
8 hours to volunteer on your favorite cause
Opportunities for professional growth and development
