Bachelor's degree in a related technical field or equivalent experience (6+ years)
Active Secret security clearance; U.S. Citizenship required
Prior experience as a Field Service Representative or similar role with U.S. Army systems
Strong troubleshooting skills across hardware, software, and integration
Proficiency with Army maintenance processes and tools
Willingness to travel or deploy to austere environments
Responsibilities
Provide technical support and maintenance for M-SHORAD systems
Conduct operator and maintainer training for military personnel
Develop training materials and standard operating procedures
Deliver technical briefings and status updates to military leadership
Capture and report system performance and maintenance actions
Ensure compliance with Army regulations and safety standards
Identify and implement process improvements for system reliability
Benefits
Opportunities for professional development and training
Supportive work environment with a focus on teamwork
Potential for travel and unique field experiences
Engagement with cutting-edge defense technology
Contributions to national security and defense initiatives
Full Job Description
Job Description
SAIC is seeking Field Service Representatives (FSR) to support the U.S. Army's Maneuver Short-Range Air Defense (M-SHORAD) program. The FSR will provide onsite technical expertise, training, and coordination for fielding, operation, troubleshooting, and sustainment of the M-SHORAD system across CONUS and potentially OCONUS locations. The ideal candidate will bring extensive air defense and/or counter-UAS experience and a strong background in soldier / operator training, system employment, and field support. Prior military experience and 9+ years of experience preferred.
This position requires frequent interaction with Army units and other DoD stakeholders, providing hands-on support for system fielding, new equipment training, and sustainment.
Responsibilities:
Technical and On-site Support and Maintenance
System set-up, configuration, and operational checks.
Troubleshooting, fault isolation, and coordination of repairs.
Assist with diagnosing hardware, software, and integration issues; escalate complex issues to lead/engineering teams as required.
Assist with preventive and corrective maintenance, inspections, system upgrades, and modifications in accordance with technical manuals and approved procedures.
Ensure accurate use of test equipment, diagnostic tools, and software utilities.
Support test events, fielding activities, live-fire exercises, and unit training events as an on-site subject matter expert (SME).
Training & Documentation
Plan and conduct operator and maintainer training for unit personnel, including new equipment training (NET), sustainment training, and on-the-job instruction.
Develop or refine training materials, checklists, quick-reference guides, and standard operating procedures (SOPs).
Provide feedback to engineering and logistics teams to improve manuals, troubleshooting guides, and technical data.
Customer Interface & Reporting
Provide technical briefings, status updates, and recommendations to FSR lead, military leadership and program stakeholders as needed.
Capture, track, and report system performance, failures, maintenance actions, and trends using government and SAIC reporting tools.
Contribute to root cause analyses and corrective action plans for recurring issues.
Safety, Compliance & Quality
Ensure all activities are performed in accordance with Army regulations, safety standards, and site policies.
Enforce adherence to quality, security, and export control requirements throughout maintenance and support operations.
Identify and implement process improvements to enhance reliability, maintainability, and supportability of the M-SHORAD system.
Qualifications
Required Education:
Bachelor's degree in a related technical field and 5+ years of relevant field service / maintenance experience; Six (6) years' additional experience can be considered in lieu of degree (per contract vehicle).
Clearance Requirements:
Must possess an active Secret security clearance; US Citizenship required.
Required Skills:
Prior experience as a Field Service Representative, Senior Maintainer, or similar role in support of U.S. Army weapon systems, ground combat platforms, air defense, C2, or sensor systems.
Strong understanding of troubleshooting methodologies across hardware, software, networks, and vehicle/platform integration.
Ability to read, interpret, and apply technical manuals, engineering drawings, and schematics.
Proficiency with standard Army maintenance processes and tools (e.g., 5988-E / 2404, GCSS-Army or equivalent).
Ability and willingness to travel and/or deploy to austere environments, including OCONUS, for extended periods as required by the mission.
U.S. Citizenship.
Active Secret security clearance or the ability to obtain and maintain one.
Desired:
Direct experience with air and missile defense systems.
Experience supporting combat vehicle platforms, including integration of mission equipment.
Prior military service in an air defense, combat arms, or related technical MOS (e.g., 14-series, 25-series, 91-series).
Familiarity with Army test equipment and diagnostic tools, including BIT/BITE and platform-specific tools.
Experience with formal training delivery, instructor roles, or training development.
Prior experience working on a major DoD acquisition or sustainment program with a prime contractor or OEM.
Physical Requirements:
Ability to lift, carry, and move equipment and components up to [50] pounds.
Ability to work in field and shop environments, including on and around tactical vehicles.
Ability to work in varying environmental conditions (heat, cold, dust, noise) and to meet deployment medical requirements, as applicable.
About SAIC
Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
