AFL Global

Field Engineer - Energy (Remote Opportunity)

AFL Global • $70K — $95K *
Duncan, SC 29334In-Person
Energy & Utilities
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Advanced installation knowledge of electrical distribution and transmission products required.
  • 5+ years of experience in the electric utility field required.
  • Hands-on field experience in electric utility line work required.
  • Understanding of transmission, substation, and/or distribution construction & maintenance applications required.
  • Strong writing and verbal communication skills required.
  • Willingness to conduct training and troubleshooting in the field required.
  • Familiarity with AFL's optical products and hardware preferred.

Responsibilities

  • Support customer projects with on-site installation training and supervision.
  • Provide hands-on product training and installation assistance to customers.
  • Assist customers with product installation inquiries and troubleshooting.
  • Contribute to the development of installation documentation.
  • Support new product development with installation insights.
  • Create application notes, manuals, and training videos as needed.
  • Interact with various internal teams to fulfill customer needs.
  • Travel to customer sites for training on installation techniques.
  • Update procedures and documentation as required.
  • Ensure compliance with Environment, Health and Safety policies.

Benefits

  • Remote work with flexibility for home office setup.
  • Opportunity for frequent travel to diverse customer sites.
  • Engagement in hands-on training and fieldwork.
  • Collaboration with a variety of professionals across departments.
  • Potential for significant impact on customer projects and satisfaction.
Full Job Description
Field Engineer - Energy (Remote)

Job Summary

The Field Engineer - Energy is responsible for providing customer technical support for all AFL electrical power systems products into the utility and telecom markets. Supports the commercial team efforts by providing product installation expertise, building customer relationships, and providing technical support for troubleshooting and repairs.

Responsibilities
  • Support customer projects through on-site support for installation training, field failure investigations, on-site supervision, or direct installation support.
  • Provide hands-on product training and installation support to customers.
  • Assist customers with product installation questions.
  • Provide support to further develop installation and training documentation for products.
  • Assist with new product development by providing installation insight.
  • Supports the development of application notes, instruction manuals, and application videos for products, installation procedures and applications.
  • Interact with product managers, application engineers, sales team, and customer service representatives as required.
  • Travel to customer sites and train end users on proper installation techniques.
  • Develop and/or update procedures and documentation for his/her area as applicable.
  • Follow, know, promote, and demand the fulfillment of the Environment, Health and Safety (EHS) policy, rules, procedures, and operative controls to maintain and improve our performance on these matters.
  • Identify client's requirements on sustainability needs from our products.
  • Inform EHS department for any requirements from clients that involve new materials or processes changes to identify environmental, health and safety impacts.

Personal Qualities
  • Strong work ethic and commitment to the customer, product, timeline, and deliverables.
  • A collaborative and influential team player able to effectively work across multiple departments.
  • A self-starter who can work independently.
  • Excellent analytical skills with the ability to portray information in a logical and well-organized manner.
  • Detail oriented.

Qualifications
  • (Required) Advanced Installation knowledge of electrical distribution and transmission products.
  • (Required) 5+ years of experience in the electric utility field with a solid understanding of the electric utility industry.
  • (Required) Hands-on field experience in electric utility line work in the distribution, transmission and/or substation environments.
  • (Required) Demonstrated understanding of transmission, substation, and/or distribution construction & maintenance applications.
  • (Required) strong writing skills for training content development and customer communication. Strong verbal skills for effective internal and customer communication.
  • (Required) Willing and able to conduct customer trainings, high voltage product demonstrations, and troubleshoot customer product issues in the field.
  • (Required) Develop expertise in AFL's optical products and hardware used by utility market customers in order to provide the same customer training and support as AFL's electrical conductor accessories.
  • (Required) Professional skills:
  • Advanced problem-solving skills
  • Good organization and time management skills
  • Excellent oral and written communication skills
  • Strong analytical capabilities
  • Good presentation skills
  • Moderate skills with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint
  • (Preferred) Experience with AFL products or equivalent (substation accessories, bus conductors, compression accessories, cable motion control hardware, formed wire cable hardware, and the related tools)
  • (Preferred) Current or previous electrical line worker qualification (i.e. Line Apprentice 4, B-Class Lineman, A-class Lineman, Journeyman) transmission line or substation construction background. Distribution line background will also be considered.

Working Conditions
  • Remote / Home Office Environment
  • Field Environment / Customer Sites / Construction Sites / Office Environment
  • Frequent Travel Required (approximately 50-60%)


About AFL Global

AFL Global is a leading provider of integrated solutions in the fiber optics industry. The company offers a wide range of products and services, including fiber optic cable, connectivity, and accessories, as well as engineering, installation, and maintenance services. AFL Global serves a variety of industries, including telecommunications, broadband, electric utility, and enterprise.
Learn more about AFL Global
Size
5,000 employees
Industry
Business Services
Founded
1984
* Ladders Estimates

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