Position Summary:The Field Engineer will serve as engineering support for our sales team assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office in Dallas. The position will include both field and office work.
Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes etc.
A Day in the Life: This position will encompass a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support.
Typical tasks include:
- Estimated 50% to 75% of time spent in the field on job sites
- Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles
- Handling complex troubleshooting issues
- Customer service and coordination with all parties - CaptiveAire team, contractors, engineers, installers, CaptiveAire Service
Primary Job Responsibilities: - A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
- Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
- Maintain expert level knowledge of all CaptiveAire products
- Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
- On site for construction trade coordination meetings and startups to ensure a good outcome
- Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
- Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
- Perform 3rd party training for outside contractors on CaptiveAire products
- Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues
Required skills: - 0-5 yrs experience
- 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
- Hands on, technical internship/co-op experience is preferred
- Must enjoy hands on product exposure
- HVAC and/or electrical experience strongly preferred
- Multi-tasking, problem solving and strong communication skills a must
- If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
- MUST BE A "GO GETTER"!
- Must be able to travel for training
Benefits:- Medical, dental and vision insurance
- Disability & life insurance based upon election of medical insurance
- 401k with employer match
- Paid holidays
- Paid time off (PTO) based upon tenure
- Flexible spending account (FSA)
- Tuition reimbursement, including for Professional Engineering (PE) License
- Relocation assistance
Salary:$70k-$100k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.
