Multi-tasking, problem-solving, and strong communication skills essential
Expectancy of FE Exam completion within 6 months if not already completed
Must have a proactive, 'go-getter' attitude
Willingness to travel for training duties
Responsibilities
Travel to job sites for project support and data analysis
Troubleshoot and resolve product issues in the field
Maintain expert knowledge of CaptiveAire products
Collaborate with engineering and service teams for project success
Attend construction trade coordination meetings to ensure quality outcomes
Analyze data from devices to recommend product improvements
Provide 3rd party training on CaptiveAire products
Report customer feedback and product challenges to management
Benefits
Medical, dental, and vision insurance
Disability and life insurance options available
401k plan with employer match
Paid holidays and time off based on tenure
Flexible spending account (FSA)
Tuition reimbursement for further education, including Professional Engineering (PE) license
Relocation assistance available
Full Job Description
Position Summary:
The Field Engineer will serve as engineering support for our sales team assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office in Dallas. The position will include both field and office work.
Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes etc.
A Day in the Life:
This position will encompass a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support.
Typical tasks include:
Estimated 50% to 75% of time spent in the field on job sites
Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles
Handling complex troubleshooting issues
Customer service and coordination with all parties - CaptiveAire team, contractors, engineers, installers, CaptiveAire Service
Primary Job Responsibilities:
A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
Maintain expert level knowledge of all CaptiveAire products
Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
On site for construction trade coordination meetings and startups to ensure a good outcome
Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
Perform 3rd party training for outside contractors on CaptiveAire products
Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues
Required skills:
0-5 yrs experience
4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
Hands on, technical internship/co-op experience is preferred
