Full Job Description
Job Overview
We are seeking a Field Customer Support Specialist in the Boston, MA area for our Endosafe instruments: nexgen MCS, nexgen PTS, Bio Tek Elx808 plate reader, PRS-3, LAL endotoxin, BET (Biological Endotoxin Testing) within our Microbial Solutions business covering North America.
The following are responsibilities related to the Field Customer Support Specialist:
Provide customer-facing technical repair and maintenance services for endotoxin, and microbial detection laboratory instruments on site at customer locations.• Schedule and perform on-site service visits within an assigned region for product installations, annual qualification, routine preventive maintenance and analysis of product performance.• Provide technical assistance and problem resolution to customers via telephone, email, or on-site communication.• Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedural requirements.• Assisting field sales personnel in product demonstrations, new customer training, and product validations.• Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA.• Responsible for resolving client testing laboratory instrument service issues.
Qualifications
The following are minimum qualifications related to the Field Customer Support Specialist for our Nexus Robot and Endosafe range:
Qualification in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field• High level of Technical ability and able to work under pressure• 3+ years of related experience• Ability to work from a home-based office in the Boston, MA area• Frequent travel, sometimes with short notice
The pay range for this position is $80,000 to $90,000. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, and location.
About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.
