Job SummaryServing as a subject matter expert (SME), provides directed product support education, training and insight in the proper use of specialty medical devices in selected diagnostic and interventional procedures. Possesses the ability to proctor physicians and/or ancillary staff in procedures where these devices are utilized, provide in services and presentations on technologies, medical devices and on specific procedures to customers. Customers typically include physicians, nurses, and other medical and ancillary medical personnel.
Under minimal direct supervision, provides highly specialized technical training typically in a clinical and/or surgical environment. Collaborates with internal teams on the research, development, implementation and maintaining of product training support, materials, programs and initiatives in the field setting and on a requested basis, in the home office and potential to our manufacturing facility.
Job Details/ResponsibilitiesTrain internal and external customers (Physicians, clinicians, and technicians) on the proper technique and use of therapeutic and diagnostic TIS products.
Serve as a company liaison with customers on clinical and technical matters supporting company initiatives, projects and products.
Communicate verbally and written with marketing and sales teams to address technical, and clinical issues.
Operate computer simulation equipment and support the use of various vessel model units during trade shows, local clinical meetings and PACE sponsored courses to assist in the delivery of education and knowledge transfer related to specific products and procedure guidance.
Develop and maintain clinical communications to support, document and drive appropriate product utilization.
Work with sales and marketing, internal departments and customers to resolve clinical and technical related problems.
Support clinical seminars and medical society sponsored symposia and courses.
Visit key customers to evaluate products and help maintain good customer relationships, gain competitive knowledge and new product concepts or product enhancement ideas.
Ensure clinical compatibility between all TIS products within the scope of procedural application.
Work with marketing and sales to implement tactics supporting strategic goals and product related tactics and provide feedback through the established (PPR) Product Performance Reporting process.
Ensure to the best of their ability TIS products are used appropriately regarding patient safety and intended use.
Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e. adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e. branding strategies, product claims, etc.) and materials (i.e. literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumos policy on Interactions with Healthcare Professionals.
Maintain strong knowledge of and adherence to regulations regarding promotional material content and control. Follow procedures for good clinical practices and Design Control when participating in new product development and clinical activities. Fully adhere to all applicable FDA regulations, international guidelines and Terumos policies at all times.
Perform other job-related duties as assigned.
Working Conditions/Physical Requirements- This is a field-based position. Must be able to drive personal automobile on a daily basis to/from customer accounts and drive long distances as necessary.
- This position requires approximately 70% overnight travel by car and/or by air. In addition, occasional weekend travel is required.
- Daily entry into hospitals and other medical facilities is required. Many facilities have instituted vendor credentialing policies which require vendors to meet defined training, background check and proof of immunization requirements as a condition of entry. Terumo Associates entering these facilities are required to abide by these credentialing requirements.
- Must be able to gain access to and work in the IR suite, cath lab and operating room. Entry into these areas requires an ability to wear appropriate gowning, stand for long periods of time, comply with hospital policy/protocol and be aware of potential biohazards such as blood borne pathogens.
- This position requires working in areas where ionizing radiation is present. Knowledge of radiation exposure and protections is a requirement.
Knowledge, Skills and Abilities (KSA)- Strong technical and clinical knowledge in human anatomy and physiology and medical procedural techniques (preferably endovascular and/or cardiac).
- Ability to quickly gain a thorough knowledge of company products and their recommended use.
- Ability to handle customer inquiries and to respond with company information, selected reference material and analyze product applications and misapplications to diagnose product issues relating to usage, manufacture and/or failure.
- Strong interpersonal and analytical skills, training and the ability to stay abreast of the current technology, company products and generally accepted medical practices related to products and procedural area.
- Must be able to handle several time constrained projects simultaneously, while educating and satisfying both internal and external customers.
- Ability to present and effectively communicate complex clinical and technical data to others of a non-scientific orientation and with varying backgrounds and knowledge levels.
- Ability to apply business understanding to clinical support and customer facing/sales force interactions.
Qualifications/ Background Experiences- Technical or professional health services licensure from an accredited licensing entity (i.e.: RT, RCIS, RN) or a 4 year health sciences or science related Bachelors degree and a minimum of 3 years experience in a clinical setting (peripheral and/or cardiology related).
- A Minimum of 3 years scrubbing experience within the Cath Lab or Interventional Radiology environment.
Prior experience as a Field Clinical Specialist with a medical device company is preferred.
Final compensation packages will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand. We provide competitive and comprehensive benefit options which include: annual bonus, paid vacation, paid holidays, health, dental and vision benefits, 401(k), with matching contributions, tax advantage savings accounts, legal plan, voluntary life and AD&D insurance, voluntary long-term disability, short term disability, critical illness and accident insurance, parental leave, personal leave, tuition reimbursement, travel assistance, and an employee assistance program.
