About the opportunityThis position is dedicated to supporting QIAGEN's QIAstat-Dx instrument and chemistries in the field.
Support will include instrument installations, customer training, evaluation monitoring, routine customer follow up, on-site troubleshooting, product demonstrations, and other pre- and post-sale technical support in the assigned territory.
Your profile- Bachelor's degree in biological sciences or equivalent. Master's degree in molecular biology or a related field desirable.
- 2-5 years of clinical lab experience, and/or 2-5 years within a field-based customer support function.
- Deep knowledge of wet lab molecular biology methods/techniques in a clinical lab setting. Some familiarity with NGS applications would be helpful.
- Experience with CRM software (particularly Salesforce.com) highly desirable
- A customer-facing personality, including the ability to build positive relationships and engage in scientific discussions with customers.
- Ability to effectively troubleshoot and solve customers' technical problems by phone, email, webinar, and in-person.
- Ability to integrate both internal and field-based resources to find creative solutions to customer requests. Organized and able to work independently as well as on a team.
- Some project management experience is highly desirable.
- Ability to travel 70% with anticipated overnights of 40%.
- Territory: Texas (must be based near a major airport).
The estimated base salary range for this position is $90,000-$105,000. Compensation will be based on the candidate's experience, skills, geographic location, and other job-related factors. In addition to base salary, we offer a total compensation package that includes a bonus plan and generous benefits.
What we offer - Internal Academy (QIALearn)
- Employee Assistance Program
- Hybrid work (conditional to your role)
