As a Field Application Scientist at ONI you will Provide pre-, peri-, and post-sales technical support to customers through live demonstrations, troubleshooting inbound customer questions/issues, proactive engagement with customers, and collecting feedback for product development, supporting operations communications, aligning shipments, diagnosing technical issues, and doing basic preventative maintenance on instrumentation.
Your Role:- Demonstrate the value of ONI's technology suite to potential customers through in-person demonstrations at customer sites across multiple application spaces
- Deliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customers
- Create product awareness by engaging with the scientific community, answering technical questions, delivering presentations and demonstrations to showcase ONI's products at conferences, webinars, seminars, and other industry events
- Work closely with the Sales team to understand the status and details of each opportunity in the sales funnel, and providing scientific insights during pitches and meetings with potential customers
- Design and conduct experiments at customer's sites or in ONI's laboratory, to highlight how ONI's technology suite can solve specific challenges and meet their needs
- Assist customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site, to ensure customers can effectively utilize ONI's products
- Provide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolution
- Facilitate the packing & shipping of components, instruments and products to customer base and internal users using couriers
- Work with global logistics team to coordinate shipments and liaise with external and internal customers on a daily basis
- Maintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in Salesforce
- Generate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfaction
Essential Skills:- Characterized and performed data analysis of biological samples using relevant fluorescence microscopy techniques
- Designed protocols for preparation of samples in fluorescence in situ hybridization (FISH), immunohistochemistry or fluorescence microscopy.
- Conducted physical demonstrations and presentations of innovative Life Science technologies to technical audiences
- Balanced and prioritize multiple projects in parallel and at different phases
- Worked as part of a multidisciplinary scientific team
- Sample preparation for fluorescence microscopy, fluorescence in situ hybridization (FISH) or immunohistochemistry
- Data analysis of microscopy data
- Identifying appropriate use cases for each type of microscopy experiments
- Commercial acumen and understanding of capital equipment sales process in life science industry
- Verbal and written scientific communication
- Presentation skills
- PhD in life sciences
Desired Skills:- Built data science algorithms for image analysis
- Used super resolution microscopy for biological research
- CRM systems, ideally Salesforce
- Sample preparation for super-resolution microscopy
- At least 2 years in a commercial FAS role with at least 2 year in laboratory and related disciplines preferred.
$100,000 - $115,000 a year
