The Field Application Specialist will get Moxi robots up and running in hospitals: set them up, teach them how to navigate facilities, train staff, and fix issues until the site is ready to go live.
- Install, set up, and test Moxi robots at new and expanding hospital sites.
- Map hospital floors and teach Moxi robots to use doors and elevators.
- Support live fleets as sites grow and change, including map updates, adding robots and expanding to new units.
- Diagnose and fix hardware and software issues, and escalate complex problems with clear, detailed tickets.
- Monitor robots during launches and keep implementation tasks on schedule.
- Train hospital staff and leaders on working with Moxi robots, and build trust with nursing, pharmacy, lab and facilities teams.
- Follow customer issues through to resolution and act as the customer's advocate inside Diligent.
- Share field feedback with Engineering and Product to improve Moxi robots, including support for new integrations.
- Support network and site surveys for prospective and newly signed hospitals.
- Write and update training materials, user guides and procedures that make launches faster and repeatable.
- Provide on-call support before or after hours as needed.
Qualifications- Strong troubleshooting skills across hardware and software, with no hesitation to open equipment to diagnose issues when necessary.
- Hands-on Linux terminal experience (command line, reading logs); coding or scripting is a plus.
- Confidence explaining technical topics to diverse audiences of varying technical understanding, including clinical staff, facility teams, and hospital leadership.
- Comfort working on your own in a busy, unpredictable environment and juggling priorities with little supervision.
- Able to collaborate and support teammates, maintaining strong cross-functional teamwork when needed.
- Healthcare or hospital experience is a plus, not a requirement.
What Makes You Stand Out - A technical background, whether through a degree, certification or hands-on work in areas like field service, IT/networking, electronics or robotics.
- Up to 50% travel, often Monday-Friday, with occasional weekends.
- A flexible schedule, including some nights, weekends and holidays, and before- or after-hours on-call support during launches.
- Valid US driver's license.
- Ability to meet and maintain hospital vendor credentialing (e.g., drug screen, immunizations, background check).
- Ability to stand and walk for extended periods across large hospital campuses, and to lift up to 40 lbs.
