Your JobWe're looking for an early-career FAE to support Bay Area hyperscalers, OEMs, and network vendors integrating our Active Copper Cable (ACC) and Active Electrical Cable (AEC) products. Guided by senior engineers, you'll support bring-up, interop, and qualification on-site.
This customer-facing role suits an engineer who enjoys travel, including short-notice and same-day site visits, linking customers with our Interop and firmware teams in Conway, Arkansas.
What You Will Do Customer Site Support & Integration Support on-site bring-up of ACC/AEC cables in customer labs and data centers
Perform link bring-up, link training, and power-up/reset checks on customer platforms
Support demos, evaluations, and qualification testing at customer sites
Set up and maintain test setups, cables, and equipment for customer engagements
Debug & Issue ReproductionReproduce field issues and relay findings to the Conway, AR Interop and firmware teams
Collect logs and CMIS telemetry from Linux hosts/switches (ethtool, lspci, i2c-tools)
Support OSI Layer 1/2 debug and root-cause analysis (Ethernet, PCIe, InfiniBand)
Data, Reporting & DocumentationClean and organize field test data, logs, and telemetry for analysis
Write clear customer-facing reports, field issue summaries, and basic metrics
Track samples, evaluation units, and faulty units/returns through analysis and resolution
Document procedures and results; script log collection/data processing (bash/Python)
Customer & Cross-Functional CollaborationBe the voice of the customer, sharing field feedback with engineering teams
Track customer escalations and follow up with engineering through resolution
Grow alongside senior FAEs, Interop, and firmware engineers
Who You Are (Basic Qualifications) - BS in Electrical/Computer Engineering, Computer Science, Engineering Tech, or related
- 1-3 years in systems integration, interop/validation lab, test, or FAE roles
- Networking and embedded fundamentals; hands-on with equipment, cables, test setups
- Working proficiency with Linux (CLI, packages, dmesg/journalctl) and bash scripting
- Strong communication skills and comfort working directly with customers
- Enjoys travel (up to ~50%) incl. short-notice/same-day visits; valid driver's license
- Organized, detail-oriented, and flexible when priorities change
What Will Put You Ahead - Exposure to CMIS or active cables, DSPs/retimers, or Ethernet, PCIe, or InfiniBand
- Python or other scripting for log and data analysis
- Experience with lab test equipment such as oscilloscopes, BERTs, or traffic generators
For this role, we anticipate paying $100,000- $150,000. This role is eligible for variable pay, issued as a monetary bonus or other form.
Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
