Key ResponsibilitiesThe Power Solution Business Group is a key part of the Delta corporate world. Our group engages in the design, development, and sale of switching power supplies, power distribution units, power shelves and racks, and provides the whole power solutions as well as their individual components. A PSBG Field Application Engineer plays an important role in supporting customers with technical, commercial, and consultative activities.
You will be responsible for cooperation and field customer support to remove technical and non-technical obstacles in the development and integration of Delta products into customers' systems.
You must be able to leverage technical expertise and sales techniques to improve company sales, win new customers, and maintain strong relationships with existing customers.
- Provide direct technical support to analyze and understand problems of Delta products in customers' applications. Collect accurate information on usage and failure modes and work with global Delta teams on effective closure of the issue.
- Provide accurate technical information and general commercial data to customers to address their inquiries about existing and new Delta products
- Provide roadmap presentations and lead technical discussions to evaluate customers' requirements and to promote Delta products and technologies
- Co-operate and support account managers and regional sales teams to create and develop relationships with new customers
- Collaborate with global Delta design, factory and quality teams to facilitate communication between those teams and customers to drive closure on customer deliverables
Key Competencies: (Delta Leadership Qualities/Functional Competencies)- Accountability, Reliability & Responsiveness
- Technical Competence - ability to effectively communicate technical information to nontechnical audiences
- Ability to manage multiple customer engagements simultaneously
- Strategic Thinking- develops ways to solve customer problems systematically; brainstorms with team members to advise solutions to customers' issues
- Communication- tailors communication to the customer's needs; effectively delivers presentations and has good oral and written communication skills
- Ownership- goes out of his way to complete tasks and to achieve results; is independent and self-directed and takes initiative
- Effective Prioritization
- Manage & help to develop other team members
Analytical & Technical Skills- Knowledge and expertise in switching power supply technologies
- Knowledge about production process and quality control
- Ability to effectively analyze & debug issues in customers' applications
- Ability to manage and drive the problem-solving process between customers and Delta teams
Interpersonal & Communication Skills- Able to set up & build up relationships with customers & present Delta products and technologies
- Able to properly prioritize tasks and respond to each of them individually in a timely manner
- Able to accept new challenges and learn quickly
- Good written & verbal communication skills
Minimum Qualifications- Bachelor's degree in electrical engineering and knowledge about power electronics
- 8 + years of electrical design experience or 3+ years of switching power converters FAE experience
- Knowledge about circuit and firmware design as well as manufacturing & quality process for power supplies
Preferred Qualifications- Master's degree in power electronics engineering or EE
- Military Experience in Electronics or Avionics with 8 years
- Experience with power supply technical discipline with 8 years
Benefit at Delta Electronics AmericasLife at Delta
