What we Need:We are seeking a Field Application Engineer (FAE) to lead field deployment, technical support, and after-sales service for advanced battery and energy-storage systems.
The successful candidate will support customers through onsite service, phone-based technical assistance, and remote troubleshooting. Responsibilities include system installation, commissioning, maintenance, issue resolution, and performance monitoring. This role requires hands-on experience with both hardware and software and the ability to diagnose system-level issues involving batteries, battery management systems (BMS), power electronics, communication networks, and cloud- or edge-based software.
The candidate will work closely with customers, engineering teams, manufacturing partners, and business-development teams. Occasional after-hours support and domestic travel will be required based on customer and project needs.
Essential Duties and Responsibilities:- Serve as the primary technical contact for customers and answer product-related questions by phone, email, and remote-support tools.
- Lead onsite installation, commissioning, configuration, testing, maintenance, and system upgrades.
- Troubleshoot hardware, software, communication, and system-integration issues involving battery packs, BMS, EMS, PCS, inverters, gateways, and edge devices.
- Analyze system logs, operating data, fault codes, and alarms to identify root causes and recommend corrective actions.
- Work with engineering and quality teams to resolve field issues, verify solutions, and improve product reliability.
- Develop service procedures, troubleshooting guides, technical documentation, and customer-training materials.
- Provide occasional after-hours support and travel domestically to customer and project sites as required.
Required Qualifications:- Experience with batteries, BMS, energy-storage systems, power electronics, EV charging systems, or renewable-energy products.
- Experience commissioning or servicing battery packs, BMS, EMS, PCS, inverters, or cloud-connected energy systems.
- Familiarity with battery operating parameters, fault alarms, protection functions, state of charge, and state of health.
- Experience using diagnostic tools such as multimeters, oscilloscopes, CAN analyzers, and data loggers.
- Basic experience with Python, Linux, firmware updates, network configuration, or system-log analysis.
- Knowledge of battery safety, electrical safety, and applicable industry standards.
The salary range for this position as required under applicable pay transparency laws.
Salary Range
$90,000-$120,000 USD
