We are seeking a P
rogram Operations Manager to coordinate planning, reporting, communications, workflow, and organizational support for a federal mission-support office. This role requires an organized manager who can connect day-to-day execution with leadership priorities and keep multiple projects, data calls, decisions, and stakeholders moving.
Location:
This position is primarily at federal customer facilities in Norfolk, Virginia, and Washington, DC.Remote work or telework is subject to government approval and is not guaranteed.
*** This position is contingent upon award of a contract to Harkcon***Key Responsibilities- Manage an integrated portfolio of operational, workforce, training, policy, and organizational-support activities.
- Develop work plans, schedules, action trackers, risk logs, decision records, performance measures, and recurring management reports.
- Coordinate leadership data calls, taskings, briefings, correspondence, meeting support, and follow-up actions.
- Facilitate planning sessions, working groups, after-action reviews, and process-improvement workshops.
- Analyze organizational processes, workload, roles, handoffs, and information flows; recommend changes that improve accountability and timeliness.
- Prepare executive summaries, decision papers, presentations, status reports, dashboards, and stakeholder communications.
- Maintain shared workspaces, document repositories, calendars, templates, and version-controlled program records.
- Coordinate with financial, acquisition, training, human-capital, information-technology, and operational stakeholders.
- Monitor deliverable quality and ensure products are complete, accurate, timely, and appropriate for the intended audience.
- Support division leadership and education-program managers with planning, coordination, analysis, and administrative requirements.
- Prepare and edit weekly division reports and maintain oversight of assigned projects, milestones, and actions.
- Coordinate support to project managers and senior analysts across education and professional-development initiatives.
- Support programs involving tuition assistance, credentialing, advanced education, apprenticeships, and civilian career development.
Required Qualifications- Four-year degree from an accredited college or university. Preferred fields include Business, Education, Public Administration, or a related discipline.
- At least three years of experience in project management, project support, analysis, or administrative functions related to education or training programs.
- Demonstrated experience in data analysis, report development, task tracking, and collaborative work within a team or interagency environment.
- Experience supporting senior leaders through planning, reporting, task management, meeting facilitation, and decision support.
- Demonstrated ability to organize concurrent assignments, establish priorities, and follow actions through completion.
- Strong writing, editing, briefing, facilitation, and stakeholder-management skills.
- Proficiency with Microsoft Office, Teams, SharePoint, Excel, and PowerPoint.
- Ability to work effectively with geographically dispersed teams and changing priorities.
- Ability to meet federal background-investigation, credentialing, and system-access requirements and remain eligible to obtain a Secret security clearance. An active clearance is not currently required.
Preferred Qualifications- Experience supporting a federal, military, public-safety, transportation, or maritime organization.
- Project Management Professional, Certified Associate in Project Management, Lean Six Sigma, or similar certification.
- Experience with business-process improvement, organizational assessment, change management, strategic communications, or performance measurement.
- Experience developing dashboards or management reports using Excel, Power BI, or similar tools.
- Familiarity with federal acquisition, budget, workforce, or training environments.
Work EnvironmentThis is a full-time position which may support a distributed team through a combination of remote work and activities at federal customer locations. The employee must be able to participate in virtual and in-person meetings, work during normal customer business hours, travel periodically, and use customer-approved collaboration and information systems. Specific location, travel, and access requirements will be confirmed before placement.
