10+ years of successful CX/UC/CC technology sales experience with the U.S. Federal Government, particularly the State Department.
Proven track record of managing complex, strategic accounts and exceeding sales targets.
Established relationships within the U.S. State Department and federal systems integrators preferred.
Experience in selling enterprise communications, Unified Communications, Contact Center, CCaaS, cloud, networking, and cybersecurity solutions.
Familiarity with FedRAMP cloud environments is strongly preferred.
Knowledge of federal procurement processes, including FAR and DFARS, and government contract vehicles.
Strong executive presence with excellent communication, negotiation, and strategic planning skills.
Active U.S. TOP Secret Security clearance required.
Responsibilities
Develop and execute strategic account plans to meet revenue targets for State Department accounts.
Build and maintain trusted relationships with senior leaders in the Department and industry partners.
Identify, qualify, and close new business opportunities while expanding Avaya's presence in accounts.
Position Avaya's secure communications portfolio to support mission-critical operations.
Navigate complex federal procurement processes and applicable contract vehicles.
Collaborate with various internal teams to create winning customer solutions.
Maintain an accurate sales pipeline and opportunity forecasts using CRM tools.
Benefits
Remote work flexibility with a preference for candidates in the Northeast, particularly Springfield, Virginia.
Opportunity to represent Avaya at federal industry conferences and technology events.
Engagement in strategic initiatives aligned with the State Department's modernization and digital transformation efforts.
Full Job Description
AVAYA has a unique opportunity for an experienced Federal Account Manager to drive strategic growth across the U.S. State Department-including related organizations. The ideal candidate will have a proven track record of selling enterprise communications, cloud, and/or cybersecurity solutions into complex federal environments and possess deep knowledge of the US State Department acquisition landscape. A Top Secret Security clearance is required for this role.
This individual will be responsible for developing executive relationships, identifying and closing new business opportunities, expanding existing accounts, and positioning Avaya's secure communications portfolio including cloud voice and collaboration solutions to support mission-critical operations.
What you can expect to do
Develop and execute strategic account plans to achieve revenue targets across assigned State Department accounts
Build and maintain trusted relationships with senior leaders across the Department and industry partners.
Identify, qualify, and close new business opportunities while expanding Avaya's footprint within the accounts
Position Avaya's secure communications portfolio, including FedRAMP cloud voice, Unified Communications, Contact Center, and collaboration solutions.
Navigate complex federal procurement processes, including FAR/DFARS requirements and applicable contract vehicles.
Collaborate closely with Solution Engineering, Product Management, Contracts, Legal, Marketing, Customer Success, and Avaya's partner ecosystem to develop winning customer solutions.
Develop and execute account strategies aligned with the State Department modernization initiatives, digital transformation, and mission objectives.
Maintain an accurate sales pipeline, opportunity forecasts, and executive account reviews using CRM tools.
Develop relationships with prime contractors, systems integrators, and channel partners supporting State programs.
Develop opportunities aligned with modernization priorities, budget cycles, acquisition strategies, and technology refresh initiatives.
Lead complex, multi-stakeholder sales pursuits from opportunity identification through contract award and deployment.
Represent Avaya at federal industry conferences, customer engagements, and technology events.
Qualifications
What you bring to the table
10+ years of successful CX/UC/CC technology sales experience supporting the U.S. Federal Government, with significant experience selling into the State Department and/or other Federal organizations.
Existing relationships within the U.S. State Department, federal systems integrators, or strategic contractors are strongly preferred.
Experience selling enterprise communications, Unified Communications, Contact Center, CCaaS, cloud, networking, cybersecurity, or mission-critical communications solutions.
Working knowledge of FedRAMP cloud environments is strongly preferred.
Experience supporting Federal acquisition programs, modernization initiatives, and technology procurement strategies.
Strong understanding of FAR, DFARS, federal procurement processes, and government contract vehicles such as GSA MAS, NASA SEWP, and other acquisition vehicles.
Demonstrated success collaborating with federal systems integrators, channel partners, and prime contractors to develop and close complex opportunities.
Strong executive presence with exceptional communication, negotiation, presentation, and strategic account planning skills.
Self-motivated, highly collaborative, and driven to deliver measurable customer outcomes.
Ability to travel as required to support customer engagements, industry events, and executive meetings. This remote can be based anywhere in the Northeast with preference for Springfield, Virgina area.
Active U.S. TOP Secret Security clearance is required.
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Experience
10+ Years of Experience
Education
Bachelor degree or equivalent experience Master Degree is preferred
About Avaya
Avaya Holdings Corp. is a global leader in digital communications software, services, and devices for businesses of all sizes. The company provides unified communications, contact center, and networking solutions to customers in more than 100 countries. Avaya's solutions are designed to help businesses improve productivity, reduce costs, and enhance customer service. The company was founded in 2000 and is headquartered in Morristown, New Jersey.
