What You'll DoWe're excited to add a
Family Success Coach/Case Managerto our Transitional Housing team. This role provides intensive, strength-based, trauma-informed services to families experiencing homelessness who are participating in a 12-month transitional housing program.
Reporting to the Program Manager, the
Family Success Coach/Case Manager partners with families to address the complex barriers that contribute to housing instability and family crisis. Through assessment, intervention, counseling, skill-building, advocacy, and coordination of services, the
Family Success Coach/Case Manager helps families strengthen their functioning, increase self-sufficiency, and prepare for successful independent living at program exit.
This role goes beyond traditional case management and requires a professional who can build therapeutic relationships, facilitate meaningful behavioral change, support family wellness, and develop individualized interventions that lead to long-term housing stability.
What Your Day Looks LikeFamily Assessment & Intervention- Conduct comprehensive biopsychosocial, housing, and family functioning assessments upon program entry.
- Develop individualized Family Stability Plans with measurable goals related to housing, income, health, mental health, parenting, education, and self-sufficiency.
- Provide ongoing therapeutic and solution-focused interventions to support families in overcoming barriers to permanent housing.
- Utilize trauma-informed, strength-based, harm-reduction, motivational interviewing, and family-centered approaches in service delivery.
- Assist families in identifying and addressing challenges related to mental health, substance use, domestic violence, parenting stress, trauma, and social isolation.
- Monitor progress and adjust intervention plans based on family needs and outcomes.
Housing Stability & Independent Living Preparation- Support families in developing the skills, knowledge, and confidence necessary to maintain permanent housing after program completion.
- Facilitate education and coaching related to budgeting, financial literacy, tenant rights and responsibilities, conflict resolution, time management, employment readiness, and household management.
- Partner with families to establish sustainable income and employment plans.
- Assist participants in building natural supports and community connections that will remain in place after program exit.
- Create individualized transition plans that promote successful movement from transitional housing to permanent housing.
Family Wellness & Child Development- Support healthy family relationships and positive parenting practices.
- Connect children and youth to educational, developmental, behavioral health, and enrichment resources.
- Work collaboratively with caregivers to strengthen family resilience and promote child wellbeing.
- Identify and address factors that may impact family functioning and long-term stability.
Crisis Intervention & Advocacy- Provide crisis intervention, de-escalation, safety planning, and stabilization services as needed.
- Advocate for families with landlords, schools, healthcare providers, behavioral health providers, public benefits agencies, and other community systems.
- Support families in navigating complex service systems and accessing critical resources.
Collaboration & Documentation- Participate in multidisciplinary case consultations and program meetings.
- Coordinate services with internal teams and external service providers to ensure integrated care.
- Maintain accurate and timely documentation in electronic databases and participant files.
- Track outcomes, complete reporting requirements, and utilize data to inform service planning and program improvement.
- Represent Hamilton Families at community meetings and partnership collaborations.
What Makes You Successful in This Role- Demonstrated ability to build trust and engagement with families experiencing homelessness, trauma, and housing instability.
- Strong clinical assessment, intervention, and crisis management skills.
- Understanding family systems, child development, trauma, and the impacts of homelessness on family functioning.
- Ability to balance supportive relationships with accountability and goal achievement.
- Excellent documentation, organization, and care coordination skills.
- Ability to work collaboratively with diverse populations and multidisciplinary teams.
- Commitment to equity, cultural humility, and participant-centered service delivery.
- Strong problem-solving and advocacy skills.
What You BringRequired Qualifications- Master's degree in social work (MSW), Marriage and Family Therapy (MFT), Counseling, Psychology, or a closely related behavioral health field.
- Minimum 2 years of experience working with vulnerable families, individuals experiencing homelessness, or similar populations.
- Experience providing direct interventions, counseling, family support, or behavioral health services.
- Knowledge of trauma-informed care, crisis intervention, motivational interviewing, and strength-based practices.
- Experience developing service plans and facilitating behavior change with participants.
Preferred Qualifications- Licensed or licensed-eligible (ASW, AMFT, APCC, LCSW, LMFT, LPCC, or equivalent).
- Experience in transitional housing, supportive housing, family homelessness, child welfare, behavioral health, or community mental health settings.
- Familiarity with Bay Area housing and social service systems.
- Bilingual abilities, especially Spanish.
- Experience with Salesforce, HMIS, or other case management databases.
Why Choose Us- Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
- Enjoy excellent medical, dental, and vision coverage
- Employer matched 403(b) retirement plan
- Wellness and commuter benefit programs
- Paid time off and holidays
Our Values- Resourceful
- Helpful/ "Yes, And"
- Growth Mindset
- Data Informed
- EDI: Equitable, Diverse, and Inclusive
Salary Range: $40.87/ hour
Bilingual Premium (Spanish): $1.50 extra per hour
Position Type: Full-time, Non-Exempt
Union Representation: Yes
Schedule: 10:00am-6:30pm, Sunday-Thursday; with one late day per month for the community meeting
Location: THP, 1631 Hayes St. San Francisco, CA 94117
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
