Salary : $62,732.78 - $105,099.30 Annually
Location : 741 Monticello Avenue, Norfolk, VA 23510, VA
Job Type: Permanent Full-time
Job Number: 13880
Department: Human Services
Division: Division of Social Services
Opening Date: 10/09/2026
Closing Date: 10/19/2026 11:59 PM Eastern
DescriptionThe NDHS is seeking a Family Services Supervisorfor its Child Protective Servicesunit. The successful candidate will plan, monitor, evaluate and supervise the daily activities of Family Services staff and oversee the Child Protective Services/In-Home and Family Support units. Plans, monitors, evaluate, and supervise the daily activities of the social work staff. Participates in the development of program guidelines and monitors service delivery.
The ideal candidate will possess:
- Extensive knowledge of Child Protective Services, and/or Foster Care and Adoption policies and procedures.
- Excellent verbal and written communication skills; demonstrate basic computer skills including data entry, use of electronic databases as well as Microsoft Word and Microsoft Outlook.
- Excellent interdepartmental collaboration and team building techniques and experience.
Department Hiring Salary Range: $62,732-$71,987 Essential Functions Essential functions include but are not limited to:
- Supervises the daily work of personnel by planning, evaluating, and supervising daily activities and progress, providing consultation and training new personnel assigned to the unit.
- Monitors service delivery by ensuring case and personnel compliance and progress and reviewing court plans.
- Participates in the development of program guidelines by serving on various committees and teams and developing, implementing and monitoring programs.
- Assigns casework to staff and monitors case activities by reviewing referrals, scanning databases for relevant data, maintaining records of case management, reviewing progress, discussing case activities and preparing written summaries of the case content.
- Performs related duties by providing information and referrals, reviewing and editing reports and representing the program at meetings and functions.
- Assist in recruiting, hiring and retaining qualified staff members.
- As a member of the CPS leadership team, one will take part in regional and state meetings.
- Completes special assignments often under short time frames.
- Assist agency in reviewing performance of key child welfare client outcomes to include child safety outcomes, permanency outcomes, and child and family well-being.
- Conducts quarterly, semi-annual and annual employee performance reviews.
- Establish relationships with internal and external stakeholders to achieve program goals and improve the lives of children and families.
- Requires the ability to work collaboratively with community-based agencies, Community Services Board, Norfolk Police Department, Juvenile & Domestic Relations Court, and Norfolk Interagency Consortium.
Education/Experience Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
Four (4) years' experience in social work/human services. Supervisory experience or work experience in a leadership role.
Additional Information & Requirements - Valid Driver's License may be required depending on assignment.
- Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.
Working Hours: Monday through Friday 8:30 - 5:00 p.m., rotating on-call weeknights and weekends.
- Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
- Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
- Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
- Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
- The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-CityPositions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
- I understand and will answer the following supplemental questions completely and thoroughly.
02
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
03
Are you a current or previous City of Norfolk employee?
- Yes - I am a current City of Norfolk Employee
- Yes - I am a previous City of Norfolk Employee
- No - I am not a previous or current City of Norfolk employee
04
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
05
Please select the highest level of education you have completed.
- High School Diploma/GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree or higher
06
Do you possess a Bachelor's Degree in Social Work, Human Services, or related field?
07
Do you have case management experience?
08
If you answered yes to the question above, please describe your case management experience and include how many years you have experience doing this? (please do not put "see resume")
09
How many years of experience do you have working in Child Protective Services?
- No experience
- Less than 4 years of experience
- 4-5 years' experience
- 6-7 years' experience
- 8 or more years of experience
10
How many years of direct work experience do you have in assisting families in crisis?
- No experience
- Less than 4 years of experience
- 4-5 years of experience
- 6-7 years of experience
- 8 or more years of experience
11
Do you have any investigative experience?
12
Please describe your experience conducting investigations in detail. If no experience, please type N/A.
13
In your own words, describe a family centered approach to social work in public child welfare settings.
14
Please identify three social work principals and how the principals guide your interaction with clients.
15
Please describe your philosophy regarding public child welfare practice.
16
Please describe your experience working in a team environment.
17
Do you have a valid driver's license?
18
Please provide the name, email address, and phone number of your current or most recent supervisor
19
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
20
A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?
- I have been convicted of a felony
- I have been convicted of a misdemeanor
- I have been convicted of a felony and a misdemeanor
- I have not been convicted of a felony or a misdemeanor
21
If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.
22
Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)
23
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
- I am not a Veteran
- I am a Veteran
- I am a Disabled Veteran
Required Question
