Factory Service Representative -Welding

Factory Service Representative -Welding Posting Start Date: 10/13/26 Requisition ID: 37107 Onsite or Remote: Hybrid Position Job Overview The Factory Service Representative - Welding serves as a factory expert, providing onsite welding supervision and project oversight for Komatsu dealerships and customers in domestic and international locations. This role leads field weld repair procedures, structural issue resolution, machine inspections, maintenance strategies, mandatory field campaigns, and welding-related training. The position works closely with Product Support, Product Engineering, Komatsu Service Centers, distributors, and customers to improve machine reliability, reduce downtime, and support safe equipment operation. Key Job Responsibilities -Provide onsite welding supervision, technical support, and coaching to Komatsu distributors and customer mine sites. -Lead the development of field weld repair procedures, recommended practices, and requirements supporting Komatsu products, Service Centers, Field Service groups, and customer sites. -Apply structural welding engineering theory and practical mechanical knowledge to troubleshoot, diagnose, and recommend actions for faulted, damaged, rebuilt, or shutdown equipment. -Lead product issue resolution teams; coordinate part returns, conduct root cause investigations, review laboratory reports, and document findings and recommendations. -Perform machine inspections and audits, assess machine condition, and report repair and maintenance recommendations, estimated service time, and recommended upgrades. -Develop structural maintenance strategies that promote safety, improve system reliability, and reduce unplanned downtime. -Set up and operate test equipment, record and analyze performance data, and interpret results to resolve design-related problems. -Coordinate with Product Support, Product Engineering, Quality, Planning, Logistics, Komatsu Service Centers, distributors, and customers to validate product solutions and structural upgrades. -Manage major mandatory field campaigns and related repairs to minimize customer impact and Komatsu warranty costs. -Participate in new product design reviews and product enhancement activities, providing input on welding design, fabrication, and repairs. -Develop welding, structural maintenance, general maintenance, and troubleshooting training materials; deliver training in person and online to Factory Service Representatives, Technical Service Representatives, and customer maintenance personnel. -Lead welding-related user groups, technical service conferences, and training classes for Factory Service Representative levels 1-3 and Technical Service Representative levels 3 and Senior. -Mentor and supervise Factory Service Representatives and promote knowledge sharing between Product Support and Komatsu Service Centers. Qualifications/Requirements -Associate or bachelor's degree related to Mechanical Engineering, Welding Engineering, or Mining Engineering, or equivalent welding experience in a related field. -At least 10 years of related industry experience, including at least 5 years of product-level welding experience. -Advanced understanding of technical specifications and blueprint and schematic reading. -Excellent verbal and written communication skills, including diplomacy when working with distributors and customers to resolve product issues. -Experience managing product issue campaigns and leading product-level teams or groups without formal authority. -Proficiency in collecting and analyzing data, preparing formal reports, and providing recommendations for audiences throughout the organization. -Experience leading field repairs with maintenance and repair personnel. -Experience developing training materials and delivering in-person and online welding training to service representatives and customer maintenance personnel. -Experience with standard office equipment, weld lab and test equipment, welding machines, and FCAW, GMAW, and TIG processes. -Availability to travel domestically and internationally 40%-60%, often to remote locations for periods of one to six weeks, including weekends and holidays; return dates may c-change due to field conditions. -Willingness to work in field environments ranging from -50 C to 50 C, including wet, dry, dusty, and high-elevation conditions up to 18,000 feet. -This role is based at the Komatsu South Harbor facility. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. - Health benefits: Medical, dental, vision, HSA, wellness programs, etc. - 401k and/or employee savings programs - Employee time off (vacation and designated holidays) - Employee and family assistance programs - Disability benefits - Life insurance - Employee learning and development programs