Facility Operations Specialist

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Enterprise Services (ES), Office of Facilities and Asset Management (OFAM), Operational Support Facilities Division (OSF), Border Patrol & Air and Marine (BPAM) Program Management Office (PMO). There is (1) vacancy at each of the following locations:

• Marfa, TX
• Yuma, AZ
• Blaine, WA
• El, Paso, TX

Duties

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This position is located in the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Enterprise Services (ES), Office of Facilities and Asset Management (OFAM), Operational Support Facilities Division (OSF), Border Patrol & Air and Marine (BPAM) Program Management Office (PMO). The purpose of this position is to plan, organize, coordinate, monitor, and evaluate program activities within an assigned Area of Responsibility (AOR) in support of BPAM customers, including the United States Border Patrol (USBP), Air & Marine Operations (AMO), and the Office of Information Technology (OIT).

This position starts at a salary of $89,508.00 (GS-12, Step 1) to $138,370.00 (GS-13, Step 10) with promotion potential to $138,370GS-13 Step 10).

Salary: Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

In this Facility Operations Specialist position, you will support the maintenance, repair, and improvement of CBP facilities, utilities, grounds, equipment, and building systems within the assigned Big Bend or Yuma Area of Responsibility. The position supports facility readiness by assessing operational needs, coordinating repair and maintenance activities, supporting project execution, and ensuring work aligns with applicable safety, health, and regulatory requirements. Typical work assignments include:

• Provides guidance on facility operations, maintenance, repair, and project management activities within assigned area of responsibility.
• Reviews facility conditions, project documents, technical drawings, plans, specifications, and maintenance data to identify needs and recommend corrective actions.
• Develops and reviews statements of work (SOW), independent government cost estimates (IGCE), project schedules, and other acquisition-related documents for facility support services.
• Monitors contractor performance, project status, schedules, costs, invoices, and deliverables to ensure work is completed in accordance with contract requirements.
• Utilizes facility management construction, estimating and project management tools, including TRIRIGA, to manage maintenance requests, work orders, asset data, cost estimates, schedules, milestones, technical drawings, building plans, and related facility documentation.

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
• DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
• Financial Disclosure is required.
• Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU

Qualifications

Experience: You qualify for the GS -12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Applying principles, concepts, and practices of facility operations and maintenance to plan and carry out assignments using well-established occupational methods and processes.
• Utilizing experience with facility systems, such as HVAC and electrical infrastructure, to collaborate with professional specialists and implement effective maintenance and repair solutions.
• Developing statements of work and independent government cost estimates while monitoring contractor performance to ensure strict adherence to contract requirements and operational objectives.
• Analyzing work requirements and resource utilization data to develop strategies that improve operational efficiency and meet project deadlines.

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Managed facility maintenance operations by applying established maintenance principles and resolving technical issues affecting building functionality, safety, and continuity of operations.
• Oversaw and supported maintenance of critical utility and building systems, including HVAC and evaporative cooling equipment, emergency generators, plumbing systems, piping grades, and electrical transformer loads.
• Developed scopes of work, independent cost estimates, and technical requirements for complex building-system repairs, replacements, and construction projects.
• Procured equipment and contracted services in accordance with applicable regulations, design standards, administrative manuals, and departmental policies supporting facility operations.
• Coordinated with internal organizations, contractors, and stakeholders to revise maintenance plans, methods, and procedures; identified potential issues early and implemented preventive maintenance practices based on building conditions, structural integrity, and material performance.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/19/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Certification Requirement: The selectee must serve as a Contracting Officer's Representative (COR) and obtain COR Level II certification within 18 months of onboarding. Applicants will be asked to confirm whether they currently hold, or can obtain, the required certification within this timeframe.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

Additional Hiring and Special Appointing Authorities: See "THIS JOB IS OPEN TO" section above for what additional Appointing Authorities may apply. Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand what documentation would be required with your application, please click on the appropriate link below. You must provide documentation supporting your eligibili