The Data Center Operations Manager is responsible for ensuring optimal performance of data center and facility environments, systems and personnel, as well as, the daily over-site and guidance for administrative and maintenance functions.
Essential Functions: Environmental Management
- Manage day to day operations of cooling (production & distribution) and electrical systems
- Troubleshoot issues related to the critical infrastructure using test equipment, observation and automation, monitoring and control applications
- Proactively develop and implement maintenance activities to include both critical infrastructure and general maintenance of the physical plant (appearance)
- Work with Operations and Sales leadership to assure all environmental issues are handled and communicated correctly to the customer
- Report on all SLA required activities
Capacity Management
- Maintain current status and future status reporting on all capacity thresholds within the facility
Access Management
- Work with Security Manager to assure all access points are monitored and controlled
- In conjunction with Security Manager, manage all security issues to resolution and conduct post mortems
Building Management
- Management of the building and its related services such as janitorial, grounds, plumbing, fuel, phone systems, etc.
- Manage all sub-contractor agreements to maintain the facility
- Operation and maintenance of cable plant and fiber entrance, raised floor systems, automation and control systems, fire detection and suppression systems and security systems
- Develop and document operational standards, maintenance schedules, training and testing procedures, emergency contacts, inventory requirements and vendor relationships
Environmental Services Management
- Set up and maintain environmental monitoring solutions for all managed facilities
- Work with Operations to assure monitoring is in place for delivered services
Asset Management
- Management of asset tracking processes and systems
Support of Customer Implementations
- Work with Implementation Manager to assure a smooth implementation process for the customer
- Review and close tickets
- Design and create service delivery procedural manual
- Oversee training and development process for service delivery group
- Participate in 24 X 7 X 365 rotation
Minimum Requirements:- Extensive experience and knowledge of electrical and mechanical equipment and systems operations and maintenance including, but not limited to, Caterpillar generator sets, Square D paralleling gear, MGE UPS systems, Trane Chiller plants and pumps, smoke detection systems and fire alarm systems
- Cable plant design and management
- Experience with building automation, monitoring and control systems (i.e. Trane Tracer Summit, SquareD PowerLogic, Caterpillar/ISO Power Lynx and Eaton Foreseer)
- Energy audits
- Project management
- AutoCad & Visio a plus
- Knowledge of building automation, monitoring and control systems including Trane Tracer Summit, SquareD PowerLogic, and Caterpillar/ISO Power Lynx
- Energy audits
- Ability to work well with all facility personnel and delegate tasks appropriately
- Strong customer service skills
- Excellent oral and written communication skills
- Ability to develop and document procedures and train other personnel
- Must be able to work with people at all levels internally and within the customer environment
- Must be able to work in a team environment
- Strong analytical and problem-solving skills
- Ability to work under pressure and manage multiple concurrent priorities
- Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
- Strong Leadership skills and capabilities
Experience/Skills: - 5+ years technical experience working in a High Availability (Data Centers, Manufacturing, Hospitals) environment
Education: - Bachelor's Degree in Computer Science, Engineering or Facilities Management (or related field). May substitute work-related experience for degree
Certifications: - Certified Plant Engineer (CPE), Certified Plant Maintenance manager (CPMM) or similar facilities-based certification preferred
U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.Experience/Skills: 5+ years technical experience working in a High Availability (Data Centers, Manufacturing, Hospitals) environment
Education: Bachelor's Degree in Computer Science, Engineering or Facilities Management (or related field). May substitute work-related experience for degree
Certifications: Certified Plant Engineer (CPE), Certified Plant Maintenance manager (CPMM) or similar facilities-based certification preferred
