Job SummaryEMCOR Government Services is seeking an experienced and highly motivated
Facilities Program Manager to lead the Facilities Maintenance and Operations Support Services Contract in the
DMV area. This position is designated as Key Personnel and serves as the senior on-site EMCOR representative with overall responsibility for contract performance, customer satisfaction, operational excellence, financial management, safety, quality, subcontractor oversight, and workforce development.
Reports To: Executive Director of Operations
Supervision Exercised
The Program Manager provides direct leadership and/or oversight of:
- Deputy Program Manager(s)
- Operations Manager(s)
- Chief Engineers
- Warehouse Manager
- Custodial
- Supervisors, Foremen, and Trades Personnel
- Subcontractors and Consultants
- Administrative and Professional Support Staff
The Program Manager is responsible for developing leadership succession plans and mentoring management personnel to support contract continuity and growth.
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Essential Duties & ResponsibilitiesContract Leadership and Management- Serve as the senior EMCOR representative and primary point of contact.
- Direct all contract operations across multiple facilities.
- Ensure successful execution of all Performance Work Statement (PWS) requirements.
- Establish operational priorities and allocate resources to achieve contractual performance objectives.
- Lead strategic planning initiatives and continuous improvement efforts.
- Maintain accountability for customer satisfaction, operational effectiveness, and contract compliance.
- Provide executive-level briefings to EMCOR and government leadership.
- Develop and implement operational policies, procedures, goals, and performance metrics.
- Promote EMCOR's "Mission First, People Always" culture throughout the organization.
Operations and Maintenance Oversight - Oversee all facilities maintenance, engineering, custodial, and warehouse operations.
- Ensure safe and efficient operation of critical facility systems including:
- High-pressure steam systems
- Chillers and HVAC systems
- Electrical distribution systems
- Fire protection and life safety systems
- Building automation systems
- Structural and architectural systems
- Monitor preventive maintenance performance and work order execution.
- Ensure compliance with all federal, state, local, and customer-specific regulations and standards.
- Evaluate operational risks and implement mitigation strategies.
Financial and Business Management - Maintain full Profit and Loss (P&L) responsibility for the contract.
- Lead budget development, forecasting, and reforecast activities.
- Review labor utilization, productivity trends, and financial performance indicators.
- Identify opportunities for cost savings and operational efficiencies.
- Ensure accurate financial reporting and cost tracking.
- Oversee project planning, estimating, scheduling, execution, and closeout.
Workforce Leadership and Development - Develop, mentor, and retain a high-performing management and technical workforce.
- Ensure employees possess required licenses, certifications, and training.
- Manage labor relations and collective bargaining agreement compliance.
- Foster a culture of accountability, professionalism, safety, and customer service.
- Lead succession planning and workforce readiness initiatives.
- Conduct performance planning and professional development discussions with management personnel.
Safety and Quality Management - Ensure strict adherence to safety policies and regulatory requirements.
- Promote a proactive safety culture throughout all operations.
- Oversee implementation of quality assurance and quality control programs.
- Review safety trends, quality findings, and corrective action plans.
- Ensure compliance with contract performance metrics and Quality Assurance Surveillance Plans (QASP).
Customer Relations - Establish and maintain strong relationships with all stakeholders.
- Lead recurring customer meetings, performance reviews, and strategic planning sessions.
- Address customer concerns and implement corrective actions when required.
- Ensure timely and effective communication with customer leadership.
QualificationsRequired Experience - Minimum seven (7) years of progressive management experience leading multiple departments or large technical organizations in a complex facilities environment.
- Minimum five (5) years of facilities operations and maintenance management experience.
- Proven experience managing large federal, institutional, healthcare, higher education, or critical infrastructure contracts.
- Proficiency with Maximo is highly desired.
- Must have excellent communication and listening skills and the ability to communicate with various levels within the organization.
- Must demonstrate and extremely high level of attention to detail and the ability to take initiative and adapt quickly to changing requirements.
- Must possess the ability to work under the pressure of multiple deadlines, managing and coordinating multiple projects, sometimes during off-hours.
- Formal presentation/briefing skills are required.
- Must possess and consistently demonstrate a Mission First, People Always mindset.
Education and Certifications Required: - Bachelor's degree in:
- Engineering
- Construction Management
- Facilities Management
- Project Management
- Business Administration
- Related field
Desired: - Master's degree
- Engineering
- Construction Management
- Facilities Management
- Project Management
- Business Administration
- Related field
Preferred Certifications: - Project Management Professional (PMP)
- Certified Facility Manager (CFM)
- Facilities Management Professional (FMP)
- Professional Engineer (PE)
- Certified Construction Manager (CCM)
Technical Skills - RSMeans or equivalent estimating software
Leadership Skills - Exceptional written and verbal communication skills
- Executive-level presentation and briefing experience
- Strong negotiation and relationship management capabilities
- Strategic planning and organizational development experience
- Ability to manage multiple priorities in a dynamic 24/7 operational environment
Geographic DisclosureCompensation Range: $140k - 165k
Other Compensation: none
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
