Position Overview PetVet Care Centers is seeking an accomplished Director of Facilities to The Director of Facilities leads the day-to-day performance, reliability, and continuous improvement of the physical environment across a nationwide portfolio of approximately 425 centers. Reporting to the Vice President, Portfolio Management, this role translates portfolio priorities into consistent maintenance, compliance, vendor, budget, and capital-project execution so each location remains safe, well maintained, and ready to support operations and growth.
Key Responsibilities - Direct facilities operations across approximately 425 centers, establishing consistent maintenance, response, safety, and service standards across the portfolio.
- Lead and develop Facilities Managers and coordinate outsourced facilities-response partners, defining priorities, workload, escalation paths, and performance expectations.
- Manage preventive and corrective maintenance programs for building systems, equipment, grounds, and other site infrastructure; track recurring issues through resolution.
- Oversee work-order performance and vendor service levels, including response times, completion quality, documentation, customer communication, and escalation management.
- Source, evaluate, and manage regional and national service providers; support contract negotiations and hold vendors accountable for cost, quality, safety, and compliance.
- Develop and manage facilities operating budgets and assigned capital plans; review forecasts, invoices, accruals, and variances and identify sustainable cost efficiencies.
- Lead renovations, repairs, replacements, relocations, expansions, and other assigned capital projects from scope development through closeout, coordinating schedules, budgets, vendors, and site stakeholders.
- Maintain facility-condition data and use work-order, inspection, and spending trends to recommend repair-versus-replace decisions and capital priorities.
- Ensure facilities comply with applicable building codes, life-safety requirements, environmental standards, accessibility requirements, and company policies.
- Partner with Operations, Finance, Legal, Real Estate, Risk, and site leaders to resolve facility issues, support lease obligations, and minimize disruption to center operations.
- Conduct site visits, inspections, and condition assessments; develop corrective-action plans and verify completion of critical work.
- Prepare clear performance reporting for leadership, including budget status, service-level results, project progress, portfolio risks, and recommended actions.
- Serve as the primary escalation point for urgent or complex facilities matters and support business continuity and emergency-response activities as needed.
Qualifications - Bachelor's degree in Facilities Management, Engineering, Construction Management, Business, or a related field; equivalent relevant experience will be considered.
- Progressive facilities-management experience supporting a large, geographically dispersed, multi-site portfolio, including experience leading teams or major service-provider relationships.
- Strong working knowledge of preventive maintenance, building systems, work-order management, vendor governance, and facilities service-level performance.
- Demonstrated experience managing operating budgets, capital plans, forecasts, and cost-control initiatives.
- Experience delivering renovation, repair, replacement, relocation, or expansion projects with accountability for scope, schedule, budget, safety, and closeout.
- Knowledge of applicable building codes, life-safety practices, environmental requirements, accessibility standards, and workplace safety expectations.
- Ability to analyze operational and financial data, identify root causes, prioritize risk, and translate findings into practical action plans.
- Strong communication, organization, negotiation, and problem-solving skills, with the ability to influence site leaders and cross-functional partners.
- Ability to work independently in a remote environment, respond to urgent issues when required, and travel approximately 30-40%.
Preferred Qualifications - Professional credential such as CFM, FMP, PMP, or a comparable facilities or project-management certification.
- Experience with computerized maintenance management systems, facilities analytics, and national vendor programs.
- Experience supporting leased commercial locations and coordinating landlord responsibilities and lease-related facility obligations.
Pay Range
$130,000-$150,000 USD
