Facilities Manager

Description

Job Title: Facilities Manager

Reports To: Mark Laguador, EVP of Customer Experience

FLSA Status: Exempt

Status: Full-time

Department: Maintenance & Facilities

Location: Akwesasne Territory (Akwesasne, NY)

Job Summary

The Facilities Manager is responsible for the strategic and day-to-day oversight of company facilities, grounds, building systems, and related services. This role ensures facilities are safe, functional, well maintained, and aligned with operational needs through effective maintenance planning, vendor oversight, regulatory compliance, budget management, and continuous improvement of the physical work environment. Facilities operate without disruption, issues are addressed proactively, vendors perform, and the work environment consistently meets operational and safety standards.

This position supports efficient business operations by maintaining reliable, compliant, and service-oriented facilities management practices. As a working manager, the Facilities Manager is expected to balance team leadership and administrative responsibilities with direct, hands-on participation in inspections, troubleshooting, routine maintenance, repairs, project work, and response to urgent facility needs. The role requires strong leadership, technical judgment, organizational effectiveness, and the ability to coordinate multiple priorities across buildings, systems, vendors, and internal stakeholders.

Essential Duties and Responsibilities

• Direct and oversee the maintenance, repair, cleanliness, safety, and overall functionality of company buildings, grounds, and related infrastructure.
• Develop, implement, and monitor preventive maintenance programs for HVAC, plumbing, electrical, fire protection, security, and other building systems.
• Conduct routine facility inspections to identify maintenance needs, safety concerns, equipment issues, and opportunities for operational improvement.
• Work alongside facilities and maintenance staff by directly performing or assisting with inspections, troubleshooting, routine maintenance, minor repairs, project work, and urgent response activities based on operational needs.
• Coordinate, prioritize, and monitor repair work, maintenance services, renovations, and facility improvement projects to support business continuity and workplace standards.
• Manage vendor and contractor relationships, including sourcing, scheduling, service quality, contract compliance, and cost control.
• Prepare, manage, and monitor facilities budgets related to maintenance, repairs, utilities, supplies, and capital expenditures.
• Ensure compliance with applicable building, safety, environmental, accessibility, and workplace regulations, and maintain documentation to support compliance efforts.
• Support workplace safety programs by coordinating inspections, maintaining emergency preparedness procedures, assisting with corrective actions, and promoting safe operating practices.
• Oversee space planning, office moves, and facility modifications to meet operational and departmental needs.
• Maintain accurate records related to work orders, inspections, preventive maintenance schedules, vendor services, warranties, and facility performance.
• Respond to urgent building issues, operational disruptions, and facility-related emergencies in a timely and effective manner.
• Partner with leadership and department teams to identify facility needs, improve service levels, and support an efficient, safe, and professional work environment.
• On occasion support Facilities team in day -to -day operations
• Perform other duties as assigned.

Supervisory Responsibilities

• Provides leadership, direction, and daily oversight while regularly working alongside facilities and maintenance staff to complete departmental responsibilities, as applicable.
• Assign work, establish priorities, and monitor performance to ensure timely completion of departmental responsibilities.
• Support recruitment, onboarding, training, scheduling, coaching, and performance management for assigned team members.
• Promote accountability, teamwork, customer service, and adherence to company policies and safety expectations.
• Assist with workforce planning and resource allocation based on operational priorities and facility demands.

Minimum Qualifications

• Bachelor's degree in facilities management, engineering, construction management, business, or a related field preferred; an equivalent combination of education and experience may be considered.
• Five or more years of progressively responsible experience in facilities management, building operations, maintenance leadership, or a related field.
• Demonstrated experience managing preventive maintenance programs, vendor relationships, facility budgets, and building-related projects.
• Demonstrated hands-on experience inspecting facilities, troubleshooting building or equipment issues, and performing or coordinating routine maintenance and minor repairs.
• Working knowledge of building systems, maintenance practices, safety standards, and applicable regulatory requirements.
• Proficiency in Microsoft Office and experience using work order, maintenance tracking, or facilities management systems.
• Strong leadership, organizational, problem-solving, and decision-making skills.
• Ability to manage multiple priorities, respond to changing operational needs, and work effectively in a fast-paced environment.
• Ability to read, interpret, and apply technical documents, service agreements, maintenance records, and regulatory guidance.
• Effective written and verbal communication skills, with the ability to work collaboratively across departments and with external partners.

Preferred Qualifications

• Professional certification in facilities management, building operations, safety, or a related discipline is a plus.
• Experience working in multi-site, high-service, or regulated environments is preferred.
• Experience working within Native American territories or Tribal communities is preferred.

Physical and Work Environment Requirements

• Work is performed in office, building, and outdoor environments and may require regular walking, standing, bending, reaching, climbing stairs, and navigating mechanical or maintenance areas.
• May occasionally be required to lift, carry, push, or move materials, tools, or equipment up to 35 pounds.
• Must be able to visually inspect building conditions and use a computer, phone, and other standard office or maintenance-related equipment.
• May be exposed to varying temperatures, outdoor weather conditions, noise, dust, and other typical conditions associated with facility operations and maintenance activities.